夜班经理 Night Manager
6千-8千
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发布于 13:58
夜班经理 Night Manager
6千-8千
长沙 | 3年以上 | 大专 | 招1人
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职位描述

职位描述 Job description
1.负责夜间夜审工作,确保夜间所有运作正常运行。 遵循酒店制定的相关目标,服务质量标准的前提下,主要负责处理酒店夜间事宜,并根据前厅部经理的引导对前厅部员工夜间工作进行管理。
Responsible for night audit at night shift, ensure all operations run smoothly at night. Provides supervision, direction and leadership to all Front Office personnel at night shift under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by hotel.
2.协助前厅部经理确保日常运作。监督和实施培训和变更,以改进前厅部服务标准。
Assist the Front Office Manager to ensure Guest Service Manager effective daily operations. Monitor and implement training and changes necessary to improve Front Office service standards.
3. 确保夜班召开交班会,将客人信息和酒店相关讯息传达给每一个员工,讨论特别事件和强调客人特殊要求等。
Ensure that night shift briefings are conducted to disseminate guest and hotel related information, discuss outstanding issues, highlight guest special requests, etc. for all agents.
4.代表酒店管理层为客人提供及时有效的服务,在允许的情况下,满足客人的需求,提供喜出望外的服务。
On behalf of Hotel Management, provides courteous and efficient service and if possible, to comply with each and every guest’s request.
5.礼貌且高效地处理所有客人的投诉及要求,并跟进确保问题的圆满解决。
Handle all guests complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
6.确保夜审程序顺利进行。
Ensures the Night Audit process is carried out successfully.
7.每晚检查房价差异报表。
Check rate variance report every night.
8.负责确保所有当日入住客人的相关信息在夜审之前正确地录入酒店系统,及时上传至当地公安系统并做抽查。
Responsible for all on-day arrival guests information are accurately input in hotel computer and records sent to the local Public Security Bureau authorities timely before night audit and spot check.
9.协助VIP客人及常住客的接待和入住登记。
Assists in greeting and checking-in VIP and Long Stay guests.
10.督导确保客人在入住登记和办理离店时能否得到尽善尽美的服务。
Monitor guests are receiving the best possible service during check-in and check-out.
11.在工作的繁忙时段,出现在前厅区域, 确保前厅各个区域有条不紊的运作。
Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team.
12.负责控制当日的房间预订和取消,尽量做到酒店收益最大化。
Generate the maximum revenue by controlling the “On-Day” room reservations and cancellations.
13.夜间带领紧急行动小组团队处理酒店紧急事件,例如火警,炸弹恐吓等并报告给酒店管理层。
Lead Emergency Response Team to handle hotel emergency case at night such as fire alarm, bomb threat etc. and report to hotel management.
14.执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties and responsibilities as assigned.


任职要求 Qualifications
1.三 年以上国际品牌酒店前厅部工作经验并有一年值班经理工作经验。
Minimum 3 years of Front Office working experience in an international hotel environment and one year in Duty Manager Position.
2.很好的英文交流能力,能与内部所有同事及客人有良好的沟通能力。
Good command of English and communications skills, Able to interact well with all levels, Good guest contact skills.

其他要求
国际联号工作经历:优先
国内管理公司经历:优先
语言能力:英语-熟练
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公司地址
湖南省长沙市芙蓉区解放西路188号国金中心1号塔楼 Tower 1, Changsha IFS 188 Jiefang West Road, Furong District Changsha, Hunan 410005 China
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职位联系人
长沙尼依格罗酒店人力资源部
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 外商独资.外企办事处
    企业性质
长沙尼依格罗酒店雄踞长沙城市中心繁华核心地段,耸立于452米高的长沙国际金融中心之巅,这座兼具潮流娱乐风尚与高端商务办公的地标之所。  酒店坐拥第86层至92层的精致客房和套房,共241间,均配备完备先进的现代化设施。时尚的餐饮社交空间和雅致的会议活动空间为您带来无与伦比的奢华体验,包括茵园礼堂、尼依格罗宴会厅、悦廊、天际酒吧-吧93、欣厨、健身中心、游泳池和水疗中心。置身酒店仿若屹立云端,不仅可俯瞰旖丽壮阔的城市全景,还可领略风光无限的湘江美景。 长沙尼依格罗酒店是引领潮流风尚的都市先锋,也是缔造奢华体验的行业旗舰。它在追求时尚的现代化都市中脱颖而出,成为行业领袖与时尚翘楚洽谈商务合作、旅游休闲、购物与特色餐饮的首选之地。以得天独厚的地标优势和壮阔迷人的天际景观,邀您共赴一场云端浪漫之约。 长沙尼依格罗酒店自2018年10月开业以来已荣获TTG中国旅游大奖之“中国中南及西南地区最佳商务酒店”、2019高球热选大奖之“热选新酒店”、新旅行2019年度高端酒店评选之“年度精选奢华酒店”、第三届Hotel探索之旅酒店大赏之“年度最佳地标酒店(华中地区)”等20多个重大奖项。 我们正在招聘热忱积极,工作经验丰富,致力于服务豪华酒店的员工。我们诚邀您加入我们的酒店团队,在这个新的地标性酒店,与我们一起为客人打造「完美邂逅,华丽永恒」。 Newly opened luxury sky hotel, Niccolo Changsha, crowns the top floors of Changsha IFS, where the 452 metre towering city icon is comprised of contemporary chic hotel Niccolo, corporate offices, residences and luxury retail.Located in Hunan capital’s premier address in Furong District entertainment and business hub, the hotel offers 241 contemporary chic rooms and spectacular suites between the 86th and 92nd floors of Changsha IFS Tower One. Situated in a vibrant part of the city, the hotel facilities include sophisticated function and meeting spaces offering scenic views of the city and the Xiang River below. Elaborate conference and social event venues including The Conservatory, a luxurious 788 m² Ballroom, the sophisticated Tea Lounge, sky high BAR 93, all-day-dining Niccolo Kitchen, wellness center, swimming pool and The Spa at Niccolo, will stylish venues ready to welcome all guests.Niccolo Changsha has already become recognized as the epicentre for the city’s glitterati and A-list events not only for the central location but also for the dramatic skyline views. The hotel enables a destination experience for captains of industry and leaders in style to embrace corporate and leisure travel, retail and signature dining experiences in a refined, urban environment.Niccolo Changsha has won more than 20 awards since its grand opening in October of 2018, such as "TTG China Travel Awards 2019 Best Business Hotel in Central South and Southwest China”, "Golfers' Choice Awards Choice New Hotel”, "Best Hotel & Resort Value Award Voyage Best Luxury Hotel”, "Hotel Discovery Awards Best Landmark Hotel(Central China)” etc.Niccolo Changsha invite enthusiastic and experienced associates with luxury hotel background to apply for the opportunity to join us in delivering NEW ENCOUNTERS – TIMELESS PLEASURES to guests at Changsha’s newest icon.
湖南省长沙市芙蓉区解放西路188号国金中心1号塔楼 Tower 1, Changsha IFS 188 Jiefang West Road, Furong District Changsha, Hunan 410005 China
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