前台接待 Guest Service Agent
3千-4千
停止招聘
发布于 03-11
前台接待 Guest Service Agent
3千-4千
长沙 | 1年以上 | 学历不限 | 招1人
停止招聘
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

职位描述 Job description

1.为预到的客人热情、友好、高效的办理入住,合理分配房间并完成所有入住手续,需要关注有特殊房间要求的客人。

Provide warm, friendly and efficient check-in for arriving guests, completing all hotel check-in procedures, with appropriate room allocation, paying special attention to any special room requests from guests.

2.负责所有的VIP客人接待,包括:房间分配、房间检查、备品准备、房卡制作、入住办理和送客人到房间。

Attend to all VIP guests which include room assignment, room check, amenities requisition, room key issuing, registration and escorting guest to the room.

3.在必要的时候引导客人参观酒店。

Hotel Tour for all the Patrons of the hotel if necessary.

4.准确执行所有收银操作程序,如:入账,调帐,减免,外币兑换,退款等,相关文件需合理并得到授权经理的签字。Execute all cashiering procedures with accuracy and support all postings, corrections, rebates, currency exchange, paid outs, etc. with proper documentation and authorized signatures of managers.

5.每个班次平账准确,确保每笔抛帐正确并有支持的账单,完成的账单需有相关授权签字,每一笔帐单都应该投帐,以备夜审检查。

Perform accurate shift audit balance to ensure all postings have been balanced and all backup document and completed forms with authorising signatures are attached and submitted for night auditor’s night balance and check.

6.办理团队入住和退房手续,确保所有团队帐目清晰,相关的团队单据交给相关部门用于信息传递和跟进。

Prepare and performs group check-in and check-out accordingly to ensure all group billing arrangements are in order and that group instruction forms are distributed to departments concerned for information and follow-up.

7.更新电脑系统中的客人信息,每日跟进并上传至公安局证件扫描系统,确保所有上传信息齐全并做好记录。

Update guest information in the hotel computer system and daily follow-up to input guest information into the local Public Security Bureau computer system, ensuring all required information are obtained and recorded for the local authorities.

8.做好夜班工作,包括检查入住登记单,整理接待台卫生和补充文具等。

Perform night shift duties which include ‘R-card bin check’, clean up the counter and supplement stationery, etc.

9.处理前台客人叫醒预订,交予服务中心跟进,确保记录的准确性,并将预订记录在系统中。  

Handle morning call bookings and ensure follow-up is done with Service Center to book the request at the correct time, recording details in the computer system.

10.执行分派的任何合理任务和额外职责。

Carries out any other reasonable duties and responsibilities as assigned.


任职要求 Qualifications

1.至少三年大专。

Minimum 3 years’ college education.

2.酒店前厅部经验(非必须)

Hotel Front Office experience (Preferred but not required)

3.良好的英文口语和写作能力,良好的服务意识和沟通能力,良好的电脑技能,能在压力下工作并适应倒班工作。

Good oral and written English proficiency, good service manner, able to communicate with all levels, good in computers, able to work under pressure and adapt to work in shifts.

其他要求
国际联号工作经历:优先
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
湖南省长沙市芙蓉区解放西路188号国金中心1号塔楼 Tower 1, Changsha IFS 188 Jiefang West Road, Furong District Changsha, Hunan 410005 China
导航
职位联系人
长沙尼依格罗酒店人力资源部
对这个职位感兴趣? 最佳东方APP扫一扫 直接和HR聊一聊吧~
--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 外商独资.外企办事处
    企业性质
长沙尼依格罗酒店雄踞长沙城市中心繁华核心地段,耸立于452米高的长沙国际金融中心之巅,这座兼具潮流娱乐风尚与高端商务办公的地标之所。 酒店坐拥第86层至92层的精致客房和套房,共241间,均配备完备先进的现代化设施。时尚的餐饮社交空间和雅致的会议活动空间为您带来无与伦比的奢华体验,包括茵园礼堂、尼依格罗宴会厅、悦廊、天际酒吧-吧93、欣厨、健身中心、游泳池和水疗中心。置身酒店仿若屹立云端,不仅可俯瞰旖丽壮阔的城市全景,还可领略风光无限的湘江美景。 长沙尼依格罗酒店是引领潮流风尚的都市先锋,也是缔造奢华体验的行业旗舰。它在追求时尚的现代化都市中脱颖而出,成为行业领袖与时尚翘楚洽谈商务合作、旅游休闲、购物与特色餐饮的首选之地。以得天独厚的地标优势和壮阔迷人的天际景观,邀您共赴一场云端浪漫之约。 长沙尼依格罗酒店开业四年以来,已荣获 TTG中国旅游大奖之“中国中南及西南地区最佳酒店”、高球热选大奖之“热选奢华酒店”、新旅行年度高端酒店评选之“年度精选奢华酒店”、 Hotel探索之旅酒店大赏之“优选奢华酒店”等40多个重大奖项。 我们正在招聘热忱积极,工作经验丰富,致力于服务豪华酒店的员工。我们诚邀您加入我们的酒店团队,在这个新的地标性酒店,与我们一起为客人打造「完美邂逅,华丽永恒」。 Newly opened luxury sky hotel, Niccolo Changsha, crowns the top floors of Changsha IFS, where the 452 metre towering city icon is comprised of contemporary chic hotel Niccolo, corporate offices, residences and luxury retail. Located in Hunan capital’s premier address in Furong District entertainment and business hub, the hotel offers 241 contemporary chic rooms and spectacular suites between the 86th and 92nd floors of Changsha IFS Tower One. Situated in a vibrant part of the city, the hotel facilities include sophisticated function and meeting spaces offering scenic views of the city and the Xiang River below. Elaborate conference and social event venues including The Conservatory, a luxurious 788 m² Ballroom, the sophisticated Tea Lounge, sky high BAR 93, all-day-dining Niccolo Kitchen, wellness center, swimming pool and The Spa at Niccolo, will stylish venues ready to welcome all guests. Niccolo Changsha has already become recognized as the epicentre for the city’s glitterati and A-list events not only for the central location but also for the dramatic skyline views. The hotel enables a destination experience for captains of industry and leaders in style to embrace corporate and leisure travel, retail and signature dining experiences in a refined, urban environment. Niccolo Changsha has won more than 40 awards since its grand opening in October of 2018, such as "TTG China Travel Awards Best Hotel in Central South and Southwest China”, "Golfers' Choice Awards Choice New Hotel”, "Best Hotel & Resort Value Award Voyage Best Luxury Hotel”, "Hotel Discovery Awards Best Luxury Hotel” etc.Niccolo Changsha invite enthusiastic and experienced associates with luxury hotel background to apply for the opportunity to join us in delivering NEW ENCOUNTERS – TIMELESS PLEASURES to guests at Changsha's newest icon.
湖南省长沙市芙蓉区解放西路188号国金中心1号塔楼 Tower 1, Changsha IFS 188 Jiefang West Road, Furong District Changsha, Hunan 410005 China
导航
联系我们
  • 服务热线:400-826-0101 (9:00-18:00)
  • 杭州总部:0571-88866108 (9:00-18:00)
  • 服务邮箱:service@veryeast.com
  • 联系我们

扫码下载最佳东方APP

扫码关注最佳东方微信号

未经veryeast.cn同意,不得转载本网站之所有招聘信息及作品 | 最佳东方版权所有©2003-
请输入下方图形验证码
请输入图形验证码
确定