宾客体验主任 Guest Experience Agent
4千-5千
停止招聘
发布于 2023-02-17
宾客体验主任 Guest Experience Agent
4千-5千
长沙 | 经验不限 | 学历不限 | 招1人
停止招聘
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职位描述

职位描述 Job Description
1.所有进入酒店的宾客,回答客人可能产生的问题并提供指引。
Offer assistance to all people entering the hotel. Answering questions and directing people to their destinations.
2. 需要保持端庄的仪容仪表及外貌。
Grooming and appearance, it has to be the best in hotel.
3. 熟悉每日抵店贵客的名单,全程负责贵客的接待,房内入住办理及欢送。
Review Daily VIP arrival list, as mentioned above, nd Agent fully responsible for VIP Reception, In Room C/I and farewell.
4.熟知酒店产品知识及服务技巧以便向宾客介绍并推广酒店的服务和设施。
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
5.维护积极的宾客关系,建立密切关系,提供个性化的服务和协助。
Maintain effective guest relations, builds rapport and offer personalized service and assistance.

6.留意灯光、房间温度、背景音乐、电梯状态以及酒店正门入口处的音乐,就任何必要的跟进,向主管提供反馈,就酒店入口处灯光提供建议。

Be alert of the lighting, room temperature, background music, elevators performance and music at the hotel front entrance providing feedback to the supervisors for any necessary follow-up for lighting adjustment for the hotel entrance.

7.关注并为长住宾客、回头客、生日宾客、周年庆宾客,创造难忘的回忆。

Focus on Long Stay, Return Guest, Birthday Guest, and Anniversary Guest and create more memorable memories.

8.完成安排的工作任务,承担其它指定工作。
Carries out any other reasonable duties and responsibilities as assigned.


任职要求 Qualification
1.有工作经验者优先。
Working experiences is preferred
2. 良好的英文口语和写作能力,良好的服务意识和沟通能力,良好的电脑技能,能在压力下工作并适应倒班工作。
Good oral and written English proficiency, good service manner, able to communicate with all levels, good in computers ,able to work under pressure and adapt to work in shifts.

其他要求
国际联号工作经历:优先
语言能力:英语-良好
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公司地址
湖南省长沙市芙蓉区解放西路188号国金中心1号塔楼 Tower 1, Changsha IFS 188 Jiefang West Road, Furong District Changsha, Hunan 410005 China
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职位联系人
长沙尼依格罗酒店人力资源部
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 外商独资.外企办事处
    企业性质
长沙尼依格罗酒店雄踞长沙城市中心繁华核心地段,耸立于452米高的长沙国际金融中心之巅,这座兼具潮流娱乐风尚与高端商务办公的地标之所。 酒店坐拥第86层至92层的精致客房和套房,共241间,均配备完备先进的现代化设施。时尚的餐饮社交空间和雅致的会议活动空间为您带来无与伦比的奢华体验,包括茵园礼堂、尼依格罗宴会厅、悦廊、天际酒吧-吧93、欣厨、健身中心、游泳池和水疗中心。置身酒店仿若屹立云端,不仅可俯瞰旖丽壮阔的城市全景,还可领略风光无限的湘江美景。 长沙尼依格罗酒店是引领潮流风尚的都市先锋,也是缔造奢华体验的行业旗舰。它在追求时尚的现代化都市中脱颖而出,成为行业领袖与时尚翘楚洽谈商务合作、旅游休闲、购物与特色餐饮的首选之地。以得天独厚的地标优势和壮阔迷人的天际景观,邀您共赴一场云端浪漫之约。 长沙尼依格罗酒店开业四年以来,已荣获 TTG中国旅游大奖之“中国中南及西南地区最佳酒店”、高球热选大奖之“热选奢华酒店”、新旅行年度高端酒店评选之“年度精选奢华酒店”、 Hotel探索之旅酒店大赏之“优选奢华酒店”等40多个重大奖项。 我们正在招聘热忱积极,工作经验丰富,致力于服务豪华酒店的员工。我们诚邀您加入我们的酒店团队,在这个新的地标性酒店,与我们一起为客人打造「完美邂逅,华丽永恒」。 Newly opened luxury sky hotel, Niccolo Changsha, crowns the top floors of Changsha IFS, where the 452 metre towering city icon is comprised of contemporary chic hotel Niccolo, corporate offices, residences and luxury retail. Located in Hunan capital’s premier address in Furong District entertainment and business hub, the hotel offers 241 contemporary chic rooms and spectacular suites between the 86th and 92nd floors of Changsha IFS Tower One. Situated in a vibrant part of the city, the hotel facilities include sophisticated function and meeting spaces offering scenic views of the city and the Xiang River below. Elaborate conference and social event venues including The Conservatory, a luxurious 788 m² Ballroom, the sophisticated Tea Lounge, sky high BAR 93, all-day-dining Niccolo Kitchen, wellness center, swimming pool and The Spa at Niccolo, will stylish venues ready to welcome all guests. Niccolo Changsha has already become recognized as the epicentre for the city’s glitterati and A-list events not only for the central location but also for the dramatic skyline views. The hotel enables a destination experience for captains of industry and leaders in style to embrace corporate and leisure travel, retail and signature dining experiences in a refined, urban environment. Niccolo Changsha has won more than 40 awards since its grand opening in October of 2018, such as "TTG China Travel Awards Best Hotel in Central South and Southwest China”, "Golfers' Choice Awards Choice New Hotel”, "Best Hotel & Resort Value Award Voyage Best Luxury Hotel”, "Hotel Discovery Awards Best Luxury Hotel” etc.Niccolo Changsha invite enthusiastic and experienced associates with luxury hotel background to apply for the opportunity to join us in delivering NEW ENCOUNTERS – TIMELESS PLEASURES to guests at Changsha's newest icon.
湖南省长沙市芙蓉区解放西路188号国金中心1号塔楼 Tower 1, Changsha IFS 188 Jiefang West Road, Furong District Changsha, Hunan 410005 China
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