招聘前台主管 Guest Service Supervisor_长沙尼依格罗酒店 Niccolo Changsha招聘信息-最佳东方

职位描述 Job description

1.召开每日交班会，确保所有员工在接班前做好准备，并知晓酒店最新信息,如：当日预到，新操作流程，特殊关注客人，酒店最新促销活动，培训日程安排及其它相关信息。

Conduct daily shift briefings to disseminate information pertaining to arrivals for the day, new operations procedures, special attention guests, hotel promotions update, training schedules and other related matters to ensure all Front Desk agents are prepared with updated information before the start of each shift.

2.督导宾客关系每一个班次运作，确保每个客人需求得到有效满足，为客人提供热情友好的服务氛围。

Supervise the shift operations at the Front Desk to ensure all guests are attended to efficiently, satisfying their needs and requests, providing a warm and friendly service environment at the Front Desk.

3.按照客人预订要求，为散客和团队客人分配房间，确保所有房间在入住前已准备好。

Handle all room allocations for individual and group guests to ensure rooms are ready for check-in upon guest arrival according to their requests indicated upon room reservation.

4.有效处理客人要求，尤其在前台涉及到房间和房价。在满足客人需求的同时做到客房收益最大化，并帮助员工做决定和处理客人争执。

Effectively handle all guest requests, especially pertaining to room and rate requests at the Front Desk, to maximize room revenue while satisfying guest needs, and be able to assist colleagues in making decisions and diffusing any conflicting situations with guests.

5.负责前台员工培训，检查员工表现，确保所有员工遵守酒店政策程序，并向员工提供反馈，必要时进行跟进和再次培训。

Responsible for training of Front Desk Agents, monitoring their performance to ensure all Agents are following hotel procedures at all times, and to provide feedback and retraining follow-ups when necessary.

6.督导并保证客人有合理的支付方式，如：信用卡预授权，现金押金或者公司和旅行社担保凭证，减少酒店不必要的财务风险。

Monitor and ensure proper set up of payment methods for all guests, supported by credit card imprints, deposits or authorised company/travel agent document, relieving any unnecessary financial risks for the hotel.

任职要求 Qualifications

1.具有饭店专业或相关专业大学学历者优先考虑

University degree in hospitality or related subjects preferred.

2.2年的相关工作经验

2-year experience in Service Center Operations.

长沙尼依格罗酒店雄踞长沙城市中心繁华核心地段，耸立于452米高的长沙国际金融中心之巅，这座兼具潮流娱乐风尚与高端商务办公的地标之所。酒店坐拥第86层至92层的精致客房和套房，共241间，均配备完备先进的现代化设施。时尚的餐饮社交空间和雅致的会议活动空间为您带来无与伦比的奢华体验，包括茵园礼堂、尼依格罗宴会厅、悦廊、天际酒吧-吧93、欣厨、健身中心、游泳池和水疗中心。置身酒店仿若屹立云端，不仅可俯瞰旖丽壮阔的城市全景，还可领略风光无限的湘江美景。长沙尼依格罗酒店是引领潮流风尚的都市先锋，也是缔造奢华体验的行业旗舰。它在追求时尚的现代化都市中脱颖而出，成为行业领袖与时尚翘楚洽谈商务合作、旅游休闲、购物与特色餐饮的首选之地。以得天独厚的地标优势和壮阔迷人的天际景观，邀您共赴一场云端浪漫之约。长沙尼依格罗酒店开业四年以来，已荣获 TTG中国旅游大奖之“中国中南及西南地区最佳酒店”、高球热选大奖之“热选奢华酒店”、新旅行年度高端酒店评选之“年度精选奢华酒店”、 Hotel探索之旅酒店大赏之“优选奢华酒店”等40多个重大奖项。我们正在招聘热忱积极，工作经验丰富，致力于服务豪华酒店的员工。我们诚邀您加入我们的酒店团队，在这个新的地标性酒店，与我们一起为客人打造「完美邂逅，华丽永恒」。 Newly opened luxury sky hotel, Niccolo Changsha, crowns the top floors of Changsha IFS, where the 452 metre towering city icon is comprised of contemporary chic hotel Niccolo, corporate offices, residences and luxury retail. Located in Hunan capital’s premier address in Furong District entertainment and business hub, the hotel offers 241 contemporary chic rooms and spectacular suites between the 86th and 92nd floors of Changsha IFS Tower One. Situated in a vibrant part of the city, the hotel facilities include sophisticated function and meeting spaces offering scenic views of the city and the Xiang River below. Elaborate conference and social event venues including The Conservatory, a luxurious 788 m² Ballroom, the sophisticated Tea Lounge, sky high BAR 93, all-day-dining Niccolo Kitchen, wellness center, swimming pool and The Spa at Niccolo, will stylish venues ready to welcome all guests. Niccolo Changsha has already become recognized as the epicentre for the city’s glitterati and A-list events not only for the central location but also for the dramatic skyline views. The hotel enables a destination experience for captains of industry and leaders in style to embrace corporate and leisure travel, retail and signature dining experiences in a refined, urban environment. Niccolo Changsha has won more than 40 awards since its grand opening in October of 2018, such as "TTG China Travel Awards Best Hotel in Central South and Southwest China”, "Golfers' Choice Awards Choice New Hotel”, "Best Hotel & Resort Value Award Voyage Best Luxury Hotel”, "Hotel Discovery Awards Best Luxury Hotel” etc.Niccolo Changsha invite enthusiastic and experienced associates with luxury hotel background to apply for the opportunity to join us in delivering NEW ENCOUNTERS – TIMELESS PLEASURES to guests at Changsha's newest icon.