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Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。
Maintain a willingness to please attitude and give undivided attention to any approaching guest
保持令人愉悦的态度并专心接待每位到来的客人。
Adhere to guest checking in and checking out procedures pertaining to baggage handling
在与行李相关的问题上，遵守客人入住和退房工作程序。
Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。
Assist arriving and departing guests by opening and closing car and taxi doors
为来店和离店的客人开关汽车及出租车门。
Maintain a spotless Porte Cochere and Drive way
保持车辆门道和车道的清洁。
Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。
Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
熟悉酒店布局并记下护送客人的最佳路线。
Room the guest in accordance with hotel standards
按照酒店标准为客人安排房间。
Be familiar with the lift workings and emergency stairs
熟悉电梯和疏散楼梯的使用。
Provide information to guests about the hotel facilities and services
向客人提供关于酒店的设施和服务的信息。
Provide guest services and guidance
向客人提供服务和引导。
Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。
Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning
保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。
Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty
上班时要保持好的发型，注意服装的干净，鞋要擦净并上光，并保持制服的整齐清洁。
Help other employees in department, replacing them temporarily when necessary
帮助部门内其它员工，如有必要则暂时代理他们的工作 。
Keep the baggage room clean and in order before going off duty on each shift
每次交班前均保持行李室的整洁。
Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain
当报纸送到后进行适当整理，然后按行李领班的要求将其送至客人房间。
Use the Duty Log to document matters of importance
使用工作日志来记录重要事项。
Operate Communicates equipment
操作通信设备。
Arrange transport and coordinate luggage
负责安排交通并协调行李事宜。
Manage the key system securely
对钥匙系统进行安全管理。
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酒店业--国际高端酒店/5星级
100-499人
私营．民营企业
杭州临平万丽酒店位于杭州市临平区城区核心地段，近经济技术开发区，约10分钟即达杭州市区地铁九号线临平站或临平南高铁站，前往上海最短仅需40分钟高铁车程且每天20余班次。作为万丽品牌在浙江省的首秀，酒店与国际著名设计事务所P49强强联手，精心打造了这座时尚潮流新地标。不仅展现了当代美学与科技感，更是融合了中华国粹京剧的独到魅力，让人仿佛置身时光机，享受古今中外的艺术韵味。 173间宽敞舒适的客房，选用了多个国际知名品牌：55英寸飞利浦液晶电视机、BOSCH德国博世SUNY胶囊感应式咖啡机、科勒时下新款的LITHOCAST LITE灵雅石卫浴系列、英国皇家级B&W音箱、美国高端SEALY丝涟床垫，客房内的微小细节处处彰显高品质的入住体验。烹饪技艺精湛的厨师团队深谙原料搭配与美馔精髓，无论是西餐，中餐还是日式料理，都能满足您挑剔的味蕾！极具时尚动感的R吧，美酒美食加上现场知名DJ带来与众不同的全新感官体验。 780平方米无柱式华丽宴会厅及5个面积各异的多功能会议室，拥有完善先进的设备和可度身定制的环境。 关于万豪国际集团万豪国际（纳斯达克股票代码：MAR）集团总部位于美国马里兰州贝塞斯达，在126个国家和地区拥有超过6,400家酒店，包括直接经营酒店、特许经营酒店和授权分时度假酒店，并拥有30个领先的酒店品牌。万豪国际还运营屡获殊荣的客户忠诚计划：包括丽思卡尔顿礼赏（The Ritz-Carlton Rewards?）在内的万豪礼赏（Marriott Rewards?）及SPG俱乐部（Starwood Preferred Guest?）。垂询更多信息，请访问官网www.marriott.com。如需随时掌握万豪国际最新动态，可访问网上新闻中心www.marriottnewscenter.com，或在社交媒体上关注@MarriottIntl。万豪国际集团全球雇佣超过500,000名员工，在业界被评为最佳雇主及因卓越业务表现而获得嘉许。职业发展网站：www.marriott.com/careers Renaissance Hangzhou Northeast Hotel will be the first Renaissance hotel in Zhejiang Province. The Hotel is located at the CBD of Linping District with convenient connections to the Economic Development Zone. Approximately 10 minutes away from the Hangzhou Metro Line 9 or the Linping Railway Station with high speed train connection to Shanghai Hongqiao Railway Station with more than 20 routes per day. The Hotel is designed by the renowned company P49; combining fashion with modern aesthetics and using innovation trends intertwined with classical opera elements as the key characteristics of the interior.Featuring 173 spacious, modern and comfortable guest rooms, equipped with well-known brands such as PHILIPS LCD 55-inch TV, BOSCH Tassimo ‘Suny’ capsule coffee machines, KOHLER Lithocast Lite bath, B&W speakers, and SEALY mattresses which contribute to offer a high-quality lifestyle experience to guests.The modern design of restaurant space makes it adaptable to suit any occasion with family, friends or businesses associates. The all-day dining, the Chinese and Japanese restaurants offer a wide variety of local and international cuisines in an innovative yet indigenous way. The signature R Bar is the place to be for a vibrant evening in a trendy atmosphere with live DJ and cocktails. 780sq.m. elegant pillar-less Grand Ballroom and 5 Function Rooms at various sizes are equipped with state-of-the-art facilities. About Marriott InternationalMarriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,400 properties in 30 leading hotel brands spanning 126 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company also operates award-winning loyalty programs: Marriott Rewards?, which includes The Ritz-Carlton Rewards?, and Starwood Preferred Guest?. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram.Marriott International has more than 500,000 people working worldwide and has been consistently recognized as a top employer and for its superior business ethics. Careers Websites: www.marriott.com/careers
