• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 美女多
• 年度旅游
• 年底双薪

 
RESPONSIBILITIES职责:  
1.     To be familiar with Hotel’s policies & procedures.
2.     To report to work on time, uniform to be clean & tidy, including name tag. Personal appearance and grooming conform the Brand Service Standards
3.     To attend the required meetings and trainings on time
4.     Knowing the names and positions of the hotel’s management and their respective extensions
5.     To be familiar with all hotel’s facilities and restaurants
6.     To be aware of the promotions in the hotel’s restaurants
7.     Awareness of the daily events in the hotel
8.     Familiarity with the city attractions and restaurants
9.     Knowledge of the events in the city
10.    Being able to use the “Pro Concierge” system for updated city information, Itineraries and addresses.
11.     To handle all internal and external phone calls according to the telephone Etiquette 
12.     To ensure the reception desk is clean at all times  
13.     Cleanliness and follow up on the maintenance of the equipment in the Reception Counter and Concierge Lounge
14.     Ensure the Reception Counter is fully stocked and otherwise make the necessary orders                                           
15.     Open, honest and clear communication with the team members
16.     Daily service values to be discussed and trained in shift handover
17.     Conduct shift handover prior and after the shift to ensure all information is up-to date. Make notes in the daily log book for information and awareness among all shifts/team members
18.     Communicate and check  awareness  of daily specials/events among the Guest Service Agents
19.     To verify the familiarity with the hotel’s facilities and events among the team
20.     To check the grooming and appearance of the team members and correct when necessary
21.     Manage and provide direction for the Guest Service Agents on the Shift
22.     Familiarity with the GSA Checklist for the AM, PM and Night shift
23.     To review the Standard Operating Procedures of the team and ensure these are  followed accordingly
24.     Ensure all hotel policies are followed by the team
25.     To supervise the team and coach/train them to achieve the highest quality of knowledge and service
26.     Recognition of excellent performance by team members
27.     To be conversant with the OnQ system
28.     To use your OnQ password with discretion; log off the terminal when leaving The Reception Counter
29.     Awareness of the different room categories and the room features
30.     To be aware of the room availability, the room rates and special packages
31.     Conscious of guest’s preferences and needs
32.     Preparation of the room assignment according to the partiality of the guest
33.     Try to generate more revenue by up selling to an higher room category
34.     Communication of guest’s preferences to the related sections and Departments; Butler Team, Guest Service Center, Housekeeping Department and Food and Beverage department
35.     Ensure the arrangement of Daily Show rooms – assign showrooms 1 day in advance
36.     Clear and proper communication with the Housekeeping team about the room status/effective room control
37.     Check on the Room discrepancy and follow up with Housekeeping before handing over to the Duty Manager team
38.     Follow up on the trace report and ensure all traces are closed when finishing the shift
39.     Ensuring a smooth check in procedure according to the Brand Service Standards
40.     Actively communication with the guest to obtain feedback on product and service quality/satisfaction
41.     Constantly strive to improve the services for the guests and bring up/discuss ideas for improvement with the Chief Receptionist
42.     All guest’s to be escorted to the room with explanation of in room facilities to be given. When the Guest Relations Officer or Bellman is not available; the Guest Service Agent  has to escort the guest (ensure the reception counter is occupied)
43.     Inform the Butler team for guest’s arrival in the WA New Building and ensure the guest is escorted to the WA Club (Butler) after check in
44.     Attentive to guest’s inquiries and requests at all times
45.     To be familiar with the HHonors program and enroll the non HHonors members
46.     To follow up the local PSB standard policy & procedure; Ensure all passports Are scanned and recorded correctly in the PSB system.
47.     Assist with guest comments/complaints and handle promptly and efficiently; taking the necessary action. Informing the Duty Manager/Guest Relations Manager to follow up where appropriately.
48.     To handle foreign exchange according to the established rates and hotel policy.
49.     The Credit Policy to be strictly followed
50.     Ensure the “Credit Check” is done at each shift and proper follow up is done
51.      To communicate the transportation arrangements for the guests with the Concierge team
52.     To make sure all miscellaneous charges are posted to the correct rooms and  promptly processed
53.     To ensure the guest’s information bill is accurate; all the correspondence should be available for the guest’s reference
54.     The check out procedure has to be personalized, efficient and according to the Brand Service Standards.
55.     All guests must be given a farewell by escorting them to the main entrance until they have left the hotel’s premises
56.     Ensure all Guest Service Agents have closed their cashier at the end of each shift and no shortage of cash flow
57.     Inform Chief Receptionist (in her absence the Front Office Manager) immediately when shortage of cash flow
58.     Awareness of the “system down” procedures when the OnQ system is not responding
59.     To perform any other duties that may be assigned by superior – Chief Receptionist
 
 
 
 
SPECIFICATION:
 
 
1.     Minimum 2 year experience in a similar position in a comparable hotel. Front Office knowledge is an advantage
2.     Fluent in English/Mandarin spoken/written
3.     Well presented, smart and outgoing personality
4.     Good communication skills
5.     Good leadership and  training skills
6.     Knowledge of the OnQ system or different PMS is an advantage
7.     Ability to maintain a strong presence in the front of house

杭州临平万丽酒店位于杭州市临平区城区核心地段，近经济技术开发区，约10分钟即达杭州市区地铁九号线临平站或临平南高铁站，前往上海最短仅需40分钟高铁车程且每天20余班次。作为万丽品牌在浙江省的首秀，酒店与国际著名设计事务所P49强强联手，精心打造了这座时尚潮流新地标。不仅展现了当代美学与科技感，更是融合了中华国粹京剧的独到魅力，让人仿佛置身时光机，享受古今中外的艺术韵味。 173间宽敞舒适的客房，选用了多个国际知名品牌：55英寸飞利浦液晶电视机、BOSCH德国博世SUNY胶囊感应式咖啡机、科勒时下新款的LITHOCAST LITE灵雅石卫浴系列、英国皇家级B&W音箱、美国高端SEALY丝涟床垫，客房内的微小细节处处彰显高品质的入住体验。烹饪技艺精湛的厨师团队深谙原料搭配与美馔精髓，无论是西餐，中餐还是日式料理，都能满足您挑剔的味蕾！极具时尚动感的R吧，美酒美食加上现场知名DJ带来与众不同的全新感官体验。 780平方米无柱式华丽宴会厅及5个面积各异的多功能会议室，拥有完善先进的设备和可度身定制的环境。 关于万豪国际集团万豪国际（纳斯达克股票代码：MAR）集团总部位于美国马里兰州贝塞斯达，在126个国家和地区拥有超过6,400家酒店，包括直接经营酒店、特许经营酒店和授权分时度假酒店，并拥有30个领先的酒店品牌。万豪国际还运营屡获殊荣的客户忠诚计划：包括丽思卡尔顿礼赏（The Ritz-Carlton Rewards?）在内的万豪礼赏（Marriott Rewards?）及SPG俱乐部（Starwood Preferred Guest?）。垂询更多信息，请访问官网www.marriott.com。如需随时掌握万豪国际最新动态，可访问网上新闻中心www.marriottnewscenter.com，或在社交媒体上关注@MarriottIntl。万豪国际集团全球雇佣超过500,000名员工，在业界被评为最佳雇主及因卓越业务表现而获得嘉许。职业发展网站：www.marriott.com/careers Renaissance Hangzhou Northeast Hotel will be the first Renaissance hotel in Zhejiang Province. The Hotel is located at the CBD of Linping District with convenient connections to the Economic Development Zone. Approximately 10 minutes away from the Hangzhou Metro Line 9 or the Linping Railway Station with high speed train connection to Shanghai Hongqiao Railway Station with more than 20 routes per day. The Hotel is designed by the renowned company P49; combining fashion with modern aesthetics and using innovation trends intertwined with classical opera elements as the key characteristics of the interior.Featuring 173 spacious, modern and comfortable guest rooms, equipped with well-known brands such as PHILIPS LCD 55-inch TV, BOSCH Tassimo ‘Suny’ capsule coffee machines, KOHLER Lithocast Lite bath, B&W speakers, and SEALY mattresses which contribute to offer a high-quality lifestyle experience to guests.The modern design of restaurant space makes it adaptable to suit any occasion with family, friends or businesses associates. The all-day dining, the Chinese and Japanese restaurants offer a wide variety of local and international cuisines in an innovative yet indigenous way. The signature R Bar is the place to be for a vibrant evening in a trendy atmosphere with live DJ and cocktails. 780sq.m. elegant pillar-less Grand Ballroom and 5 Function Rooms at various sizes are equipped with state-of-the-art facilities. About Marriott InternationalMarriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,400 properties in 30 leading hotel brands spanning 126 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company also operates award-winning loyalty programs: Marriott Rewards?, which includes The Ritz-Carlton Rewards?, and Starwood Preferred Guest?. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram.Marriott International has more than 500,000 people working worldwide and has been consistently recognized as a top employer and for its superior business ethics. Careers Websites: www.marriott.com/careers