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岗位职责
1、协助经理制定服务标准和工作程序,并确保这些服务程序和标准的实施。
2、根据客情,负责本部门员工的工作安排和调配,作好交接班工作,编排员工班次和休息日,负责对员工的考勤工作。
3、在营业期间,负责对整个餐厅的督导、巡查以及对客沟通工作。
4、妥善处理对客服务中发生的各类问题和客人的投诉,主动征求客人意见,及时向经理反馈相关信息。
5、督导服务员正确使用前厅的各项设施设备和用品,做好清洁卫生保养工作,及时报送设备维修单,控制餐具损耗,并及时补充所缺物品。
6、督导员工遵守酒店各项规章制度及安全条例,确保就餐环境清洁、美观舒适。
7、完成经理交办的其他工作。
上海艾迪逊酒店联系方式 | CONTACT 86 21 5368 9999南京东路199号 | 199 NANJING ROAD EAST奢华新篇章EDITION 品牌以一种意想不到的全新方式将个性化、定制化、独创性融于一身。由万豪国际集团和酒店业传奇设计师伊恩.施拉格(Ian Schrager)联袂打造的EDITION酒店,不仅秉承了万豪著名的全球化运营专长,更赋予了EDITION更为丰富的元素,创造出个性十足、私密而又别具风格的住宿体验。上海艾迪逊酒店坐落于南京东路口,靠近河南路,步行五分钟至外滩。酒店由两幢别具一格的建筑组成,共145间客房,10层的公众空间包含总面积约265平方米的五间会议室和两个接待区域。餐饮设施包括位于27楼的特色日餐厅,带有五间独立包间的港式粤餐厅,一个全日制餐厅,三个酒廊及酒吧,以及一个奢华酒吧俱乐部和两个顶层露台酒吧。艾迪逊酒店融汇了精品酒店专家 Ian Schrager 的远见卓识、世界级奢华酒店的服务水平,以及万豪国际酒店集团的全球影响力,必将在酒店业塑造全新的体验。我们的酒店是全球顶尖城市绝妙的微观世界,汇聚了最顶级的餐饮、娱乐、夜生活和服务,旨在创造引人入胜的体验,让您精神焕发!但要创造这一奇妙的体验,我们需要您。艾迪逊正在聘请热情、奔放、出色的人员,你们希望找到一个能有启发、激励和挑战,并让人感到骄傲的工作场所。一个服务发自心灵而非课本的场所。一个提供永无止境的全景服务、不断取悦并吸引我们每一位客人的场所。我们邀请您立即加入上海艾迪逊酒店。THE NEW GENERATION OF LUXURYEDITION Hotels is an unexpected and refreshing collection of individualized, customized, one-of-a-kind hotels. Conceived by Ian Schrager in a partnership with Marriott International, EDITION combines the personal, intimate, individualized experience that Ian Schrager is known for, with the global reach, operational expertise and scale of Marriott.The Shanghai EDITION, located at the northeast corner of Nanjing Road East and Henan Road in Puxi, West of Huangpu River and just a 5 minute walk from The Bund, is a unique combination of two separate towers featuring 145 guest rooms. The hotel’s design includes 10 levels of public space including 5 meeting studios and 2 forums, totaling to over 265 sqm. Food and beverage outlets include a signature Japanese restaurant on the 27th floor, a Cantonese dining venue featuring 5 private dining rooms, an all-day dining venue, 3 lounge bars, an indoor nightlife venue and 2 rooftop bars. EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world’s top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!But to create this magical experience, we need you.EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.We invite you to join The Shanghai EDITION today.