招聘礼宾员 Concierge_北京饭店诺金 Beijing Hotel NUO招聘信息-最佳东方

确保为客人提供高水准的服务，根据酒店标准问候抵店客人，为住店客人/餐饮客人/店外客人提供相关礼宾服务，迎送离店客人. 提供所有行李协助。

Serve the guests in the most hospitable manner, all guests arriving to the hotel will be welcomed. Bid farewell to all departing guests in the most courteous and professional manner. Provide all Concierge related services to in-house guests, F&B patrons and visitors. Provide luggage deliveries and assistances.

确保持续地为酒店客人提供高水平的服务

Ensure that standards are maintained at a superior level on a daily basis.

为客人处理投诉，确保客人的满意度

Resolve guest complaints; communicate with guest immediately and ensuring guest satisfaction.

长期的知识储备

Maintain complete knowledge of:

1.酒店的设备以及服务，各个运营的部门的营业时间

All hotel features/services, hours of operation.

2.酒店餐厅的食品信息，价格范围，着装要求，以及就餐环境

All hotel restaurant food concepts, menu price range, dress code and ambiance.

3.所有酒店的客房类型，布局，以及客房内设施

All hotel room types, numbers/names, layout, amenities and locations.

4.每日团队客人行程安排，会议名称以及抵店

Scheduled daily group activities, names and location of meeting/banquet rooms.

5.酒店地区的景点，活动，以及为客人安排假日活动

Local events, attractions, holiday schedules.

6.提供行李搬运，存取服务

Assist with luggage loading/unloading/storage

7.为客人提供出租车叫车服务

Assist with Taxi needs

8.为进出酒店客人提供开门服务

Assist with doors at main entrance

协助客人存取行李

Assist guests in locating and retrieving lost luggage.

协助客人以及酒店部门收发包裹邮件

Distribute all guest and departmental mail.

行李服务

Luggage Delivery

Commanding a prestigious address on Chang’an Avenue, Beijing Hotel NUO is one of China’s most historic luxury accommodations, standing proud through a century of boundless change. From the grand French facade to its broad marble staircase, polished 1920s dance floor and period-styled rooms and suites, Beijing Hotel NUO is a unique treat for guests with a passion for old-world sophistication. Sophisticated dining is a hallmark of the NUO brand. From East 33 to Writers Bar, our culinary team using carefully sourced ingredients and brings years of fine dining craft and inspiration to each dish. Beijing Hotel NUO also offers a uniquely historic setting for executive board meetings, product launches, gala dinners and weddings. Hotel prides itself on flawless planning, tailored service and creative catering to deliver memorable events that exceed expectations. 北京饭店诺金位于中国首都-北京的市中心，是中国历史最悠久的奢华酒店之一，毗邻昔日皇宫紫禁城，漫步五分钟即可抵达天安门、人民大会堂、国家大剧院，与繁华的王府井商业街仅咫尺之遥。 1917年酒店正式营业，以当时领先的电梯、独立卫浴设施、电话以及私密贴心的服务，令全国瞩目。当年的“作家酒吧”，曾为剧作家萧伯纳，诗人泰戈尔，学者郭沫若先生注入无数创作灵感。孙中山先生，蒙哥马利元帅等对中国及世界历史进程产生影响的先驱也曾下榻于此。建国初期，毛泽东，周恩来，朱德等国家领导人也曾在此宴请、接见外宾。酒店拥有九间传承套房，均以曾下榻的中外历史人物命名，房间至今仍保留着当年的陈设。从高雅的法式外墙到宽敞的大理石楼梯，从上世纪20年代保留至今依旧光可鉴人的舞池到风格各异的客房和套房，北京饭店诺金不断吸引着那些钟爱古典精致美感的客人。北京饭店诺金致力于打造地道风味佳肴。东33餐厅及作家酒吧的厨师团队将久经锤炼的烹饪工艺和创意灵感完美结合，为您精心奉上每一道菜品。北京饭店诺金还为举办董事会会议、产品发布、庆典晚宴及婚礼提供了独具一格的会议场地。诺金以量身定制的会议服务和创意的餐饮佳肴为傲，为客人提供超出预期的难忘体验。