招聘餐厅副经理 Assistant Restaurant Manager_北京饭店诺金 Beijing Hotel NUO招聘信息-最佳东方

岗位职责

1. 确保所有员工遵循品牌承诺并始终提供优异的对客服务。

Ensures that allemployees deliver the brand promise and provide exceptional guest service atall times.

2. 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。

Ensures thatemployees also provide excellent service to internal customers in otherdepartments as appropriate.

3. 礼貌而高效地的方式处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。

Handles all guestand internal customer complaints and inquiries in a courteous and efficientmanner, following through to make sure problems are resolved satisfactorily.

4. 与客人和同事保持基于良好工作关系的互动接触。

Maintains positiveguest and colleague interactions with good working relationships.

5. 与客人建立并保持良好的客户关系。

Establishes andmaintain good customer relationships with customers.

6. 经常亲自证实餐厅客人得到的是最好的服务。

Personally andfrequently verifies that guests in the Outlet are receiving the best possibleservice.

7. 在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项活动达到最佳满意度。

Spends time in theOutlet (during peak periods) to ensure that the Outlet is managed well by therespective employees and functions to the fullest expectations.

8. 确保酒店最基本细的品牌标准都要被贯彻执行。

Ensures thatminimum brand standards have been implemented.

9. 对于客户调查结果做出回应并落实相应的改善措施。

Responds to theresults of the Consumer Audit and ensures that the relevant changes areimplemented.

10. 以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。

Works closely withother Managers in a supportive and flexible manner, focusing on the overallsuccess of the hotel and the satisfaction of hotel guests.

岗位要求

1. 在酒店行业具有不低于5年的工作经历

A minimum of five (5) years’ experience in the hospitality industry

2. 在豪华品牌酒店具有同职务不低于3年的工作经历

Three years in a similar position within a luxury brand

3. 具有处理问题的能力，推理能力，积极性，组织能力和培训能力

Problem solving, reasoning, motivating, organizational and training abilities

4. 精通电脑的各种应用程序

Proficient in the use of Microsoft Office

5. 具有将强的沟通能力

Good Communication skills

6. 具备在国际化公司的语言沟通和工作能力

Ability to work and communicate in a multinational environment:

Commanding a prestigious address on Chang’an Avenue, Beijing Hotel NUO is one of China’s most historic luxury accommodations, standing proud through a century of boundless change. From the grand French facade to its broad marble staircase, polished 1920s dance floor and period-styled rooms and suites, Beijing Hotel NUO is a unique treat for guests with a passion for old-world sophistication. Sophisticated dining is a hallmark of the NUO brand. From East 33 to Writers Bar, our culinary team using carefully sourced ingredients and brings years of fine dining craft and inspiration to each dish. Beijing Hotel NUO also offers a uniquely historic setting for executive board meetings, product launches, gala dinners and weddings. Hotel prides itself on flawless planning, tailored service and creative catering to deliver memorable events that exceed expectations. 北京饭店诺金位于中国首都-北京的市中心，是中国历史最悠久的奢华酒店之一，毗邻昔日皇宫紫禁城，漫步五分钟即可抵达天安门、人民大会堂、国家大剧院，与繁华的王府井商业街仅咫尺之遥。 1917年酒店正式营业，以当时领先的电梯、独立卫浴设施、电话以及私密贴心的服务，令全国瞩目。当年的“作家酒吧”，曾为剧作家萧伯纳，诗人泰戈尔，学者郭沫若先生注入无数创作灵感。孙中山先生，蒙哥马利元帅等对中国及世界历史进程产生影响的先驱也曾下榻于此。建国初期，毛泽东，周恩来，朱德等国家领导人也曾在此宴请、接见外宾。酒店拥有九间传承套房，均以曾下榻的中外历史人物命名，房间至今仍保留着当年的陈设。从高雅的法式外墙到宽敞的大理石楼梯，从上世纪20年代保留至今依旧光可鉴人的舞池到风格各异的客房和套房，北京饭店诺金不断吸引着那些钟爱古典精致美感的客人。北京饭店诺金致力于打造地道风味佳肴。东33餐厅及作家酒吧的厨师团队将久经锤炼的烹饪工艺和创意灵感完美结合，为您精心奉上每一道菜品。北京饭店诺金还为举办董事会会议、产品发布、庆典晚宴及婚礼提供了独具一格的会议场地。诺金以量身定制的会议服务和创意的餐饮佳肴为傲，为客人提供超出预期的难忘体验。