1.确保餐饮部运作符合其酒店策略,适当执行酒店规章。
Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
2.协助确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
3.协助确保员工在适当的时候为其他部门的内部客人提供优质服务。
Assists to ensure that employees provide excellent service to internal customers in other departments as appropriate.
4.礼貌而高效的处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
5.协助关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
Assists to improving productivity levels and prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
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上海临港凯悦酒店、上海临港新辰国际会议中心凯悦嘉轩酒店及上海临港凯悦嘉轩酒店共同构成临港新辰凯悦酒店群。三家酒店彼此相邻,其中上海临港凯悦酒店与上海临港新辰国际会议中心凯悦嘉轩酒店由室内空中连廊衔接,多数客房可饱览滴水湖景致,部分客房更提供烟花秀的专属视角。酒店群由陆家嘴集团与港城集团投资兴建,凯悦酒店集团管理,通过沉浸式艺术创作与本土文化陈列,将临港独特的星辰天文、航海文化与湿地生态融入酒店设计的每一处细节,演绎属于这片土地的人文故事,致力于以多元定位与深度体验,打造融合自然、艺术与凯悦标志性款待的焕新之旅。