1、了解当天酒店会议、宴会预订信信息,指引和引领餐饮宴会宾客。
2、检查每日预抵客人表、重要客人、回头客和散客的预抵报表;做好接待前所有准备工作;了解关注酒店VIP宾客及常住客宾客信息。
3、满足宾客日常的问询解答,包括酒店内的问询,以及涉及周边旅游餐饮。
4、熟悉酒店所有营业岗点知识,服务信息,房型房价,促销活动和特殊事件等,熟悉城市和当地信息,为宾客提供咨询服务。
5、提供行李寄存、委托代办、接送机/站预约机协调等有关手续。
6、入住、退房宾客进行引领,尽可能的在过程中与宾客有更多沟通,在执行酒店引领、送离标准中,为宾客提供个性化的服务,维系良好宾客关系,使我们提供的服务有温度。
7、了解并收集住店客人的喜好、习惯以及特殊要求,并及时录入电脑系统;其他部门协调合作,和店内店外客人、当地公司保持良好的关系;和其他部门之间保持健康和有效的沟通渠道;保所有客人的询问和要求能够得到及时、热情、友好的帮助。
8、为所有入住客人提供高品质全方位的管家服务
铂菲朗(BOFFO L)”--来自澳大利亚的国际酒店品牌,秉承“专业、专注、专心”的工作理念,多年来,集中致力于“铂菲朗”(铂金五星级酒店)和“致美”(轻奢精选酒店)品牌的精心雕琢,成功地创建了以“惊喜+感动”为核心的服务理念和服务体系,为宾客带来“私人订制”式“喜出望外的感动”体验。 “BOFFO L” comes from the international hotel brand of Australia, and follows the working idea of “professionalism, concentration and engrossment”. For many years, it has been dedicated to the elaborate polishing of the brands of “BOFFO L” (platinum five-star hotel) and “Lianxini” (light-luxury choicest hotel) , and has successfully created a service idea and service system focused on “surprise + sensation” , bringing to guests an experience of “tailored”-style “ overjoyed sensation”. “铂菲朗”的命名,源于澳大利亚尊贵唯美的稀世珍宝--欧泊石。其精美灵秀的外观、瑰丽夺目的色彩、细滑温润的质感、神奇迫人的功效,浪漫美好的寓意,一直受到各国名流和成功人士的青睐,并以拥有一颗“欧泊”为尊。多年以来,“欧泊”的争相竞购,使其市场价格、收藏价值远远超出“铂金”和“钻石”,故澳洲人也昵称它为“BOFFO”或“BOFFO LONG”。 The name of “BOFFO LONG” originates from opal, an honorable and aesthetic rare treasure of Australia. Its exquisite and delicate appearance, magnificent and eye-dazzling color, fine, smooth and humid texture, miraculous and compulsive effect and romantic and perfect implication, have always been favored by celebrities and successful personages in various countries, who are proud of possessing an “opal”. For many years, the market price and collection value of “opal” have been far exceeding those of “platinum” and “diamond” due to the competitive purchase of it. Therefore, Australians nickname it “BOFFO”or“BOFFO LONG”.“铂菲朗”是“BOFFO LONG”的音译,取其“永恒、闪烁、完美、通达”之意,诠释了“铂菲朗(BOFFO L)”始终遵循的“时尚尊崇、内敛雅致、完美憩静”的品牌形象。 The Chinese transliteration of “BOFFO LONG” draws on its meaning of “persistence, glittering, perfection and accessibility”, and interprets the “fashionable, respectable, restrained, refined, perfect and peaceful” brand image that“BOFFO L”has always been abiding by. 澳大利亚国际酒店品牌 International hotel brand of Australia 资质证书 Qualification certificate西安铂菲朗大酒店位于未央区北经济技术开发区,毗邻西安市行政中心,距离北客站5公里,机场仅20分钟车程,地理位置绝佳,交通便利,紧邻地铁2号线。 Xi’an BOFFO L Hotel is located in the Northern Economic and Technological Development Zone in Weiyang District, adjacent to the administrative center of Xi’an, 5 km away from the Northern Passenger Transport Station, only 20-min drive from the airport, enjoying a perfect geo-location and convenient traffic, adjacent to the Metro Line 2. 西安铂菲朗大酒店拥有各类数字化豪华的客房及套房347间,设有尊贵行政楼层、温馨女士专享客房、设计精巧公寓式楼层。所有客房都配备了现代豪华的设施,包括有线及无线宽带上网、液晶平面电视及电动落地窗等,客房配备独立淋浴间和浴缸。 Xi’an BOFFO L Hotel has 347 digitalized and deluxe guestrooms and suites of various types, with the honorable executive floor, cozy exclusive guestrooms for ladies, and the deftly-designed apartment-style floor. All guestrooms are equipped with modern deluxe facilities, including cable and wireless broadband Internet surfing, LCD flat-screen TV and electric French windows. Guestrooms are equipped with detached shower enclosures and bathtubs. 酒店设有时尚幽雅的“菲 Feel 音乐自助餐厅”,是商旅及家庭用餐的上佳选择,还拥有16间豪华包间文化韵味十足的“铂悦” 中餐厅、一个充满时尚现代气息“Long time ”咖啡厅。无柱大空间宴会厅和5个多功能会议室可迎合宾客多样化的宴会、会议需求。与此同时,酒店拥有多元化的休闲娱乐设施,包括室内外泳池、健身房,让人尽享繁忙都市中的舒适和宁静。 The hotel has a fashionable, quiet and elegant “Feel Music Cafeteria”, as an excellent choice for business travel and family dining. In addition, the hotel has a “Lianxini” Chinese restaurant with rich cultural charm and 16 luxury compartments, a “Long Time” café full of fashionable and modern appeal, and a pillar-less big-space banquet hall and 5 multi-function conference rooms catering to diversified banquet and conference demands of guests. Also, the hotel has diversified leisure and recreational facilities, including indoor and outdoor swimming pools and fitness rooms, enabling guests to fully enjoy the comfort and tranquility in the busy city.公司福利 社会保险 法定年假及带薪休假 年中旅游及年终奖励 完善的内部调转、晋升机制 广阔的培训发展空间。 丰富的员工活动 丰盛营养的工作餐及配套设施齐全的员工宿舍 员工及亲友关怀价 (一)企业愿景:成为国际连锁酒店中极具影响力的品牌! (二)发展目标:成为迅速成长和发展的国际酒店品牌。 (三)企业精神:忠诚、负责、敬业、创新、合作、共赢! (四)服务理念:给您喜出望外的惊喜! “海阔凭鱼跃,天高任鸟飞”--“铂菲朗”酒店,绽放靓丽的容颜,敞开火热的胸怀,欢迎酒店业精英的加盟!