礼宾员
3千-4千
投递简历
发布于 12-02
礼宾员
3千-4千
西安 | 经验不限 | 学历不限
投递简历
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职位描述

【岗位职责】

1、服从上级的工作安排;

2、按照行李服务流程和要求,为抵离客人提供行李搬运服务,并将每次运送情况做好记录;

3、协助做好大堂寻人服务和在大堂放置各类告示牌,及时撤换过期的告示牌并搬至指定的存放地点;

4、做好行李服务设备的清洁工作;

5、按照服务流程迎送客人,提供拉门服务;

6、维护出入车辆秩序,保证上下客车位和车道畅通;

7、准确回答客人的询问,主动做好服务工作;

8、保持岗位周围的环境整洁,发现果皮、纸屑、烟蒂等杂物及时捡掉;

9、下雨天,为上下车客人撑伞,并为客提供雨具存放及保管,并提供借伞服务;

10、熟悉酒店各种服务项目和营业时间,向客人推销酒店的各项服务,介绍酒店客房设施。了解本市交通、商业、旅游等方面资料;

11、随时听从接待员的召唤,迅速接受带房任务及为客提供物品转接服务;

12、为客人指路,认真回答客人的询问,尽量满足客人的需求;

13、负责分送邮件、报刊、报表、留言单及前厅通知等,并按规定登记和办理签收手续;

14、受理客人行李寄存及领取,并做好详细的存取记录;

15、协助大堂副理维持大堂秩序,控制好大堂内外的灯光;

16、积极参与酒店和部门组织的各项活动,完成上级交予的各项工作。


【岗位要求】

1、工作认真、作风细致、吃苦耐劳、反应灵活;

2、能进行英语日常会话,开展对客服务。

其他要求
年龄要求:18-30岁
比比竞争力
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公司地址
西安经济开发区凤城七路铂菲朗酒店五楼健身中心隔壁
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王女士
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人事经理

王女士 · 人事经理

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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 股份制企业
    企业性质
铂菲朗(BOFFO L)”--来自澳大利亚的国际酒店品牌,秉承“专业、专注、专心”的工作理念,多年来,集中致力于“铂菲朗”(铂金五星级酒店)和“致美”(轻奢精选酒店)品牌的精心雕琢,成功地创建了以“惊喜+感动”为核心的服务理念和服务体系,为宾客带来“私人订制”式“喜出望外的感动”体验。 “BOFFO L” comes from the international hotel brand of Australia, and follows the working idea of “professionalism, concentration and engrossment”. For many years, it has been dedicated to the elaborate polishing of the brands of “BOFFO L” (platinum five-star hotel) and “Lianxini” (light-luxury choicest hotel) , and has successfully created a service idea and service system focused on “surprise + sensation” , bringing to guests an experience of “tailored”-style “ overjoyed sensation”. “铂菲朗”的命名,源于澳大利亚尊贵唯美的稀世珍宝--欧泊石。其精美灵秀的外观、瑰丽夺目的色彩、细滑温润的质感、神奇迫人的功效,浪漫美好的寓意,一直受到各国名流和成功人士的青睐,并以拥有一颗“欧泊”为尊。多年以来,“欧泊”的争相竞购,使其市场价格、收藏价值远远超出“铂金”和“钻石”,故澳洲人也昵称它为“BOFFO”或“BOFFO LONG”。 The name of “BOFFO LONG” originates from opal, an honorable and aesthetic rare treasure of Australia. Its exquisite and delicate appearance, magnificent and eye-dazzling color, fine, smooth and humid texture, miraculous and compulsive effect and romantic and perfect implication, have always been favored by celebrities and successful personages in various countries, who are proud of possessing an “opal”. For many years, the market price and collection value of “opal” have been far exceeding those of “platinum” and “diamond” due to the competitive purchase of it. Therefore, Australians nickname it “BOFFO”or“BOFFO LONG”.“铂菲朗”是“BOFFO LONG”的音译,取其“永恒、闪烁、完美、通达”之意,诠释了“铂菲朗(BOFFO L)”始终遵循的“时尚尊崇、内敛雅致、完美憩静”的品牌形象。 The Chinese transliteration of “BOFFO LONG” draws on its meaning of “persistence, glittering, perfection and accessibility”, and interprets the “fashionable, respectable, restrained, refined, perfect and peaceful” brand image that“BOFFO L”has always been abiding by.     澳大利亚国际酒店品牌 International hotel brand of Australia  资质证书 Qualification certificate西安铂菲朗大酒店位于未央区北经济技术开发区,毗邻西安市行政中心,距离北客站5公里,机场仅20分钟车程,地理位置绝佳,交通便利,紧邻地铁2号线。 Xi’an BOFFO L Hotel is located in the Northern Economic and Technological Development Zone in Weiyang District, adjacent to the administrative center of Xi’an, 5 km away from the Northern Passenger Transport Station, only 20-min drive from the airport, enjoying a perfect geo-location and convenient traffic, adjacent to the Metro Line 2.    西安铂菲朗大酒店拥有各类数字化豪华的客房及套房347间,设有尊贵行政楼层、温馨女士专享客房、设计精巧公寓式楼层。所有客房都配备了现代豪华的设施,包括有线及无线宽带上网、液晶平面电视及电动落地窗等,客房配备独立淋浴间和浴缸。 Xi’an BOFFO L Hotel has 347 digitalized and deluxe guestrooms and suites of various types, with the honorable executive floor, cozy exclusive guestrooms for ladies, and the deftly-designed apartment-style floor. All guestrooms are equipped with modern deluxe facilities, including cable and wireless broadband Internet surfing, LCD flat-screen TV and electric French windows. Guestrooms are equipped with detached shower enclosures and bathtubs.  酒店设有时尚幽雅的“菲 Feel  音乐自助餐厅”,是商旅及家庭用餐的上佳选择,还拥有16间豪华包间文化韵味十足的“铂悦” 中餐厅、一个充满时尚现代气息“Long time ”咖啡厅。无柱大空间宴会厅和5个多功能会议室可迎合宾客多样化的宴会、会议需求。与此同时,酒店拥有多元化的休闲娱乐设施,包括室内外泳池、健身房,让人尽享繁忙都市中的舒适和宁静。 The hotel has a fashionable, quiet and elegant “Feel Music Cafeteria”, as an excellent choice for business travel and family dining. In addition, the hotel has a “Lianxini” Chinese restaurant with rich cultural charm and 16 luxury compartments, a “Long Time” café full of fashionable and modern appeal, and a pillar-less big-space banquet hall and 5 multi-function conference rooms catering to diversified banquet and conference demands of guests. Also, the hotel has diversified leisure and recreational facilities, including indoor and outdoor swimming pools and fitness rooms, enabling guests to fully enjoy the comfort and tranquility in the busy city.公司福利 社会保险   法定年假及带薪休假    年中旅游及年终奖励 完善的内部调转、晋升机制 广阔的培训发展空间。 丰富的员工活动 丰盛营养的工作餐及配套设施齐全的员工宿舍       员工及亲友关怀价 (一)企业愿景:成为国际连锁酒店中极具影响力的品牌!  (二)发展目标:成为迅速成长和发展的国际酒店品牌。       (三)企业精神:忠诚、负责、敬业、创新、合作、共赢! (四)服务理念:给您喜出望外的惊喜! “海阔凭鱼跃,天高任鸟飞”--“铂菲朗”酒店,绽放靓丽的容颜,敞开火热的胸怀,欢迎酒店业精英的加盟! 
西安经济开发区凤城七路铂菲朗酒店五楼健身中心隔壁
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