楼层主管
4千-4.5千
停止招聘
发布于 2021-05-12
楼层主管
4千-4.5千
东方 | 3年以上 | 学历不限 | 招1人
停止招聘
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职位描述

1.主持部门班前班后会,做好VIP客人预抵的准备工作,及处理已退房间和出租房间出现的问题; 

Preside over the work before and after work of the department, make preparations for the arrival of VIP guests, and deal with the problems of returning and renting rooms

2.向客房部办公室提交准确的客房状态报表,协调跟进特殊事件,及时关注客人需求及投诉,对客服务做到尽善尽美;

Submit accurate room status report to the housekeeping office, coordinate and follow up special events, pay attention to customer needs and complaints in a timely manner, and achieve perfect customer service

3.定期检查并报告所负责楼层的各类物品储存量和消耗量,并加以控制; 

Regularly check and report the storage and consumption of various items on the floor in charge and control them

4.合理安排人力,调配班次确保客房正常运转,员工能得到合理休息;

Reasonable arrangement of manpower and shift to ensure the normal operation of the room, staff can get reasonable rest;

5.负责客用物品供应及设备设施使用的管理;

Responsible for the supply of guest goods and the management of equipment and facilities

6.每月检查客用品消耗量,制定节约使用措施和办法并检查实施,及时纠偏;

Check the consumption of guest supplies every month, formulate measures and methods to save usage, check and implement them, and correct deviation in time

7.加强日常检查,保证客房服务质量,每日抽查住客房及OK房、VIP房的卫生、设备、物品摆放的质量,督导员工按照正确的操作流程操作;

Strengthen daily inspection, ensure the quality of room service, check the health, equipment and goods arrangement of the rooms, OK rooms and VIP rooms on a daily basis, and supervise the staff to operate according to the correct operation process

8.主动听取和收集宾客、员工及其他部门对本部工作的意见和建议,向上级提出改进工作的设想和方案;

Actively listen to and collect the opinions and Suggestions of guests, employees and other departments on the work of the department, and put forward Suggestions and plans for improvement to the superior

9.完成上级领导交代的其他工作任务。

Complete other tasks assigned by superior leaders.


其他要求
国际联号工作经历:优先
国内管理公司经历:优先
计算机能力:良好
年龄要求:25-40岁
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公司地址
板桥镇金月湾滨海旅游度假区
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  • 酒店业--国内高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
         佳源东方索契酒店坐落于美丽的海南省西海岸,是东方市第一家五星级综合型酒店,也是“北纬18°·东方索契”俄罗斯文化旅游综合体项目一个重要组成部分(2014年由文化部将其列为国家重点文化产业项目)。                 酒店一期分为主体楼及元首楼,在设计上集合了“一带一路”沿线中各国文化元素,旨在为上合组织成员国为主的国家之间的教育和文化交流提供良好的国际交流平台。其中1400平方米酒店大堂,挑高17米,集天空之城、飘零冰雪、索契友谊树为重要表现载体,诠释别具匠心的异域风情文化。酒店设各类海景房147间/套,3个大型多功能宴会厅,10多间大小型会议室,西海岸全日制西餐厅,金月湾吧及2个大型户外屋顶园林海景平台, 8个集上合组织各成员国文化主题打造的高标准接待厅可作为会务及高端用餐使用。坐拥海岛西海岸,是面朝大海的心旷,是春暖花开的神怡。Located on the beautiful west coast of Hainan Province, Jerome Sochi Hotel is the first five-star comprehensive hotel in Dongfang City and an important part of the Russian Cultural Tourism Complex Project of “latitude 18°·eastern Sochi” (2014) Listed by the Ministry of Culture as a national key cultural industry project).The first phase of the hotel is divided into the main building and the heads of the state building. The design incorporates the cultural elements of the countries along the “Belt and Road” to provide good international exchanges for educational and cultural exchanges between the countries of the SCO member countries. . Among them, the 1400㎡ lobby, with a height of 17 meters, is a city of sky, drifting ice and snow, and Sochi friendship tree as an important performance carrier, interpreting a unique and exotic culture. The hotel has 147 rooms/sets of sea view, 3 large-scale multi-functional ballrooms, more than 10 large and small meeting rooms, West Coast full-time western restaurant, Jinyuewan Bar and 2 large outdoor roof garden sea view platforms, 8 sets. The high-standard reception halls created by the cultural themes of the SCO member states can be used for conference and high-end dining. Sitting on the west coast of the island, it is the heart of the sea, and it is the warmth of spring blossoms.
板桥镇金月湾滨海旅游度假区
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