【职位描述】
Hyatt’s digital direct channels are an important pillar of the company’s loyalty, customer engagement and commercial growth strategy. Alongside Hyatt.com and the World of Hyatt App, WeChat serves as Hyatt’s flagship localized digital platform in Greater China, connecting members with Hyatt through content, loyalty benefits, personalized engagement and direct booking experiences.

As Hyatt continues to expand its digital capabilities and member engagement initiatives, the operational complexity and business importance of the WeChat ecosystem continue to grow. This role supports the execution, coordination and continuous improvement of platform operations and digital campaigns, helping ensure operational excellence, scalable processes and a high-quality customer experience.

Working across hotels, internal stakeholders, agencies and technology partners, the Digital Platform Operation Specialist contributes to the successful delivery of key digital initiatives while gaining hands-on experience in digital operations, e-commerce execution and stakeholder management within a global hospitality company.

Position Responsibilities 
Support the day-to-day operations of Hyatt's digital platforms, including content management, platform configuration, quality assurance and operational governance.
Execute and coordinate digital campaigns and platform initiatives, ensuring operational readiness, accuracy and on-time delivery.
Partner with hotels, internal stakeholders, agencies and technology vendors to coordinate execution, resolve operational issues and drive work to completion.
Provide operational recommendations and insights to improve campaign execution, platform performance and customer experience.
Maintain operational documentation, SOPs and process standards to support consistent and scalable execution.
Prepare recurring business reports, operational tracking, vendor administration and other business support activities.
Identify opportunities to improve operational efficiency and leverage digital tools, automation and AI solutions to simplify routine work and enhance productivity.

【任职要求】
Experience

2–4 years of experience in Digital/Platform Operations, E-commerce, CRM, Hospitality or related fields. 
Experience coordinating cross-functional stakeholders and managing concurrent tasks.
Experience working with agencies, vendors or external partners. 
Experience with WeChat Mini Program is a plus. 

Education
· Bachelor’s degree or above 

Certificates, Licenses, Registrations
Excellent written and verbal communication skills in both English and Chinese. 

Computer Skills Needed to Perform this Job
Strong Excel and data analysis skills.
Familiarity with AI productivity tools (e.g., ChatGPT, Copilot or similar) is a plus. 

Additional Comments and Requirements
Strong attention to detail with a high level of accuracy and accountability. 
Ability to handle business and customer-related information with appropriate confidentiality, accuracy and compliance awareness.

About Hyatt Hotels CorporationHyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of June 30, 2023, the Company’s portfolio included more than 1,250 hotels and all-inclusive properties in 76 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Vacation Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®; and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Mr & Mrs Smith™, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.关于凯悦酒店集团凯悦酒店集团总部位于美国芝加哥，是全球著名的酒店集团。凯悦的信念是“关爱每一个人，让他们尽善尽美显真我”。截至2023 年 6 月 30 日，凯悦在全球六大洲超过76个国家和地区拥有1,250 余间酒店和一价全包酒店及度假村。凯悦旗下拥有四大酒店系列：永恒经典系列，包括柏悦酒店（Park Hyatt）、君悦酒店（Grand Hyatt）、凯悦酒店（Hyatt Regency）、Hyatt、Hyatt Vacation Club、凯悦嘉轩酒店（Hyatt Place）、凯悦嘉寓酒店（Hyatt House）、Hyatt Studios和逸扉（UrCove）；创意无限系列，包括Miraval、阿丽拉（Alila）、安达仕酒店（Andaz）、桐森酒店（Thompson Hotels）、Dream Hotels、凯悦尚萃酒店（Hyatt Centric）和凯悦嘉荟酒店（Caption by Hyatt）；独立品牌系列，包括凯悦臻选（The Unbound Collection by Hyatt）、凯悦悠选（Destination by Hyatt）和凯悦尚选（JdV by Hyatt）；以及畅享度假系列，包括Impression by Secrets、凯悦乐家（Hyatt Ziva）、凯悦奇乐（Hyatt Zilara）、Zoëtry Wellness & Spa Resorts、Secrets Resorts & Spas、Breathless Resorts & Spas、Dreams Resorts & Spas、Hyatt Vivid Hotels & Resorts、Alua Hotels & Resorts和Sunscape Resorts & Spas。此外，凯悦的子公司还运营着凯悦天地忠诚顾客计划、ALG Vacations、全球性旅游平台Mr & Mrs Smith、Unlimited Vacation Club、目的地服务管理公司Amstar DMC和技术服务公司Trisept Solutions。如需更多信息，请访问 www.hyatt.com。