岗位职责:
1.监督酒店对客营运,确保向宾客在服务区域内提供符合标准的同事量和适当的工作流程,定期对酒店前区和后区进行巡逻。处理所有紧急情况并在必要的情况下代表酒店管理层。确保成功完成每晚酒店夜审。
2.计划,组织和协调好办公室的日常运行,包括前台,贵宾会,礼宾部,总机。确保有效的日常运营,保持客人对酒店的满意度。保持最高标准的服务,负责住房率和平均房价以达到客房收入的最大化。
3.承担起前厅部所有培训责任,组织前厅部员工在各方面的培训。
4.密切关注客人的动向,确保客人的满意度以提高酒店回头生意。与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。
岗位要求:
1.五年相关的酒店工作经验,至少一年相关职位经验。
2.良好的沟通技巧、团队协作及问题解决能力。
3.良好的英文听说读写能力。
4. 熟知并熟练操作酒Opera,PMS,FCS, Vingcard等系统。
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About Hyatt Hotels CorporationHyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of June 30, 2023, the Company’s portfolio included more than 1,250 hotels and all-inclusive properties in 76 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Vacation Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®; and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Mr & Mrs Smith™, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.关于凯悦酒店集团凯悦酒店集团总部位于美国芝加哥,是全球著名的酒店集团。凯悦的信念是“关爱每一个人,让他们尽善尽美显真我”。截至2023 年 6 月 30 日,凯悦在全球六大洲超过76个国家和地区拥有1,250 余间酒店和一价全包酒店及度假村。凯悦旗下拥有四大酒店系列:永恒经典系列,包括柏悦酒店(Park Hyatt)、君悦酒店(Grand Hyatt)、凯悦酒店(Hyatt Regency)、Hyatt、Hyatt Vacation Club、凯悦嘉轩酒店(Hyatt Place)、凯悦嘉寓酒店(Hyatt House)、Hyatt Studios和逸扉(UrCove);创意无限系列,包括Miraval、阿丽拉(Alila)、安达仕酒店(Andaz)、桐森酒店(Thompson Hotels)、Dream Hotels、凯悦尚萃酒店(Hyatt Centric)和凯悦嘉荟酒店(Caption by Hyatt);独立品牌系列,包括凯悦臻选(The Unbound Collection by Hyatt)、凯悦悠选(Destination by Hyatt)和凯悦尚选(JdV by Hyatt);以及畅享度假系列,包括Impression by Secrets、凯悦乐家(Hyatt Ziva)、凯悦奇乐(Hyatt Zilara)、Zoëtry Wellness & Spa Resorts、Secrets Resorts & Spas、Breathless Resorts & Spas、Dreams Resorts & Spas、Hyatt Vivid Hotels & Resorts、Alua Hotels & Resorts和Sunscape Resorts & Spas。此外,凯悦的子公司还运营着凯悦天地忠诚顾客计划、ALG Vacations、全球性旅游平台Mr & Mrs Smith、Unlimited Vacation Club、目的地服务管理公司Amstar DMC和技术服务公司Trisept Solutions。如需更多信息,请访问 www.hyatt.com。