• 美女多
• 帅哥多
• 领导好
• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 人性化管理

岗位描述
• Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  
• 负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
• Registers and rooms all arrivals according to established procedures
• 按照既定工作程序为所有来客登记并安排房间。
• Maintains intimate knowledge of departmental standards and procedures 
• 熟知部门标准工作程序。
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
• Maintains cashier float and ensures accurate daily report of all money received
• 保持库存现金限额并保证每日对所收现金进行准确报告。
• Keeps abreast of all modifications to accounting policies and procedures
• 随时留意会计政策和工作程序的变化 。
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
• 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
• 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。
• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
• 熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
• 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
• 在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
• 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。
• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 
• 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
• 随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。
• Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
• 力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。
 
职位资格和技能
Required Skills –
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Able to read and write English
• 能够读写英语
• Proficient in the use of Microsoft Office and Front Office System
• 熟练使用微软办公软件和前台系统
Qualifications –
学历
• College degree or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
• 具有专科学历以上或酒店行政管理，酒店管理或相关的职业证书。
Experience –
经验
• 1 year experience in guest / customer service, or an equivalent combination of education and experience.  
• 拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。

惠州金海湾喜来登度假酒店由“中国房地产上市公司 10 强之一的金融街控股股份有限公司投资兴建，由万豪国际酒店集团管理。惠州金海湾喜来登度假酒店，坐落于珠三角滨海风景最优美的惠州巽寮金海湾 一个坐拥 24 平方公里的疆域，16 公里原生海岸线，11 公里白色沙滩，60亩红树林，七山八湾十八景等美轮美奂的自然生态海湾。惠州巽寮金海湾即将成为以居住为核心，配有适度的高品质、互动式、知识型、文化级的海洋度假娱乐设施的美丽海湾。金融街控股股份有限公司致力于将金海湾开发成一个景观有序，交通便捷，设施完善，崇尚海洋生态和人文相融合，具有国际水准的滨海度假级生活区。作为惠州巽寮金海湾上第一家国际品牌的度假酒店 -- 惠州金海湾喜来登度假酒店，位于惠州巽寮金海16公里海岸线上，占地10 公顷 ，总投资约 4 亿元人民币，建筑面积约 4 万平方米 ，共有客房 300 余套。是目前粤港澳地区规模，功能，品位皆称一流的豪华旅游度假酒店。酒店于2008 年5月投入试运营，现向社会全面招募符合标准的行业精英。我们提供具有竞争力的薪酬福利和完善的培训体系，从而达到团队的所有成员都敢于承担责任，为满足并超越宾客期望而共同努力。 Sheraton Huizhou Resort, owned by the investment from Financial Street Holding Co., LTD - one of “China Top 10 Listed Real Estate Companies”, Managed by Marriott international Hotels, Inc. Sheraton Huizhou Resort is situated in Oceania Point, Xunliao, Huizhou which has the most beautiful landscape in thePearl River Delta. This is a magnificent ecological bay covering an area of 24 sq. km, with a natural coastline of 16 km in length, a white sand beach of 11 km, mangrove of 60 mu, as well as many mountain and bay scenes. Financial Street Holding Co., LTD is committed to developing Oceania Point into a world class coastal resort-grade residential district with convenient transport, communication and overall infrastructure, integrating oceanic ecology and human culture. Oceania Point will soon become a beautiful residential bay, supported by high quality, interactive, knowledge-based and cultural oceanic resort and entertainment facilities.Sheraton Huizhou Resort, the first international resort hotel in Oceania Point, is located along the white sandy beach of the bay, covering an area of 10 ha., with the building area of about 40,000 sqm. and incorporating 293 well-appointed guestrooms. It is the first luxurious tour and resort hotel in respects of the scale, functions and taste within Guangdong, Hong Kong and Macau. The Resort will be opening in May 2008, and now is recruiting qualified outstanding persons for all varieties of positions within the Resort.We will provide competitive remuneration and welfare, as well as a perfect training system, so that all members of the team are confident to assume responsibilities and strive to meet and exceed customer expectations.我们期待具备以下素质人员加盟：We are looking for employees with the following characteristics and traits:诚实, 真诚 Honest and Sincere 具备服务意识 Customer service oriented 自我激励 Self-motivated 灵活开放 Flexible and open-minded 追求目标 Persistent in pursuing goals 适应挑战 Adaptable to new and challenging environment 基本技能 Basic Skill:管理岗位要求具备良好的英语应用能力。Excellent at spoken and written English for management