• 年轻时尚
• 帅哥多
• 领导好
• 包吃包住
• 五险一金
• 人性化管理
• 超长年假
• 美女多
• 高端精品酒店

DUTIES AND RESPONSIBILITIES工作职责
Perform all duties as Lobby host, including additional duties as follows:
完成所有大堂接待员的工作职责，及以下工作职责：
•	Conducts shift briefings to ensure hotel activities and operational requirements are known 
开交班会，确保员工都清楚酒店活动及操作要求。
•	Supervise front office operations during assigned shift including:
监督指定班次期间前厅的运作，包括：
1、 Maintenance of guest information.
客人信息的维护。
2、 Maintenance of information about local events.
本地活动信息的维护。
3、 Compile occupancy statistics.
编写入住率统计。
4、Supervise the use of the public address system.
监督公共地址系统的使用。
5、 Supervise group bookings.
 监督团队预订。
6、 Assisting with serious complaints.
协助处理重大投诉。
•	Supervise cashiering activities during shift including:
 监督班次期间的出纳员活动，包括：
1、Cash handling and banking procedure
 现金处理和银行程序
2、Dealing with irregular payments
处理不定期付款
3、 Instructing staff in credit policies and facilities
 教导员工信用政策及设施
4、Instructing staff in cash security procedures
教导员工现金安全程序
5、Carry out debtor control
执行债务人控制
6、Prepare reports
准备报告
7、Supervise the cashiering system
监督出纳员系统
•	In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures.
与电脑部主管协作，确保酒店系统根据标准正常运行。
•	To ensure that all refused business is recorded and reported to Front Office Manager.
 确保对所有被拒绝的业务做出记录，并上报给前厅部经理。
•	Be able to handle main Guest complaint.
有能力去处理客人的投诉。

Required Skills –
技能要求
•	Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
•	Proficient in the use of Microsoft Office and Front Office System
 熟练使用微软办公软件和前台系统
•	Problem solving and organizational abilities
 具有解决问题和组织能力

Qualifications –
学历
•	Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的大专学历或专业证书

Experience –
经历
•	1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.  
拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

杭州上城英迪格酒店坐落在风光旖旎的西湖景区，本地 风情 与人文魅力兼收 。 南向钱塘江，拥八卦田景群入怀，与南宋官窑博物馆、中国丝绸博物馆、玉皇山为邻。无论是蕴含南宋“四艺“设计灵感，还是再现灯烛朦胧、笙歌绵绵的临安皇城繁华夜市，酒店 136 间客房及套房设计阐述了 时尚与风雅的惊喜碰撞 。 餐饮承袭 南宋食尚美学 ，演绎出丰富多姿的邻间之味。取意宋代三大发明之一活字印刷术的“印” 餐厅，囊括全天候创意融合美馔、当地特色、精致下午茶等美味。晚间，“印”则华丽变身为酒吧，小酌几杯特色鸡尾酒，感受临安不夜城的万种风情。 与繁华为伴，灵感为邻，宋韵摩登生活 在这里展开。Hotel Indigo Hangzhou Uptown® is located in the picturesque West Lake scenic area, the mesmerizing EightDiagrams Field besides Yuhuang Mountain. Adventurous guests will adore the many nearby cultural attractions, such as Southern Song Dynasty Official Kiln Museum and China National Silk Museum. There are two styles of 136guestrooms, one inspired by tea making, burning incense, arranging flowers and hanging paintings celebrated as the “Four Arts” of Southern Song Dynasty and another inspired by the lights and sounds of the Lin’an Imperial City night market. “ING” our signature restaurant, is inspired by one of the three great inventions of Song Dynasty:movable type printing. A fashionable, trendsetting venue that's "alive" with social life that creative fusion cuisine,appetizing local flavors, exquisite afternoon tea and outstanding delicacies. When the sun goes down, “ING” is transformed into a fashionable bar sure to energize your mood well into the night.