• 年轻时尚
• 帅哥多
• 领导好
• 包吃包住
• 五险一金
• 人性化管理
• 超长年假
• 美女多
• 高端精品酒店

岗位职责
•	Process all incoming and outgoing calls accurately and courteously
•	正确并礼貌地处理所有打进和打出酒店的电话。
•	Records and controls accurately wake up calls
•	准确记录并管理叫早服务。
•	Pages guests in co-operation with concerned departments
•	与相关部门合作，对客人进行呼叫。
•	Records all entries on traffic sheets
•	将所有条目记录到电话单上。
•	Assists guests with international calls and directory queries
•	协助客人处理国际长途和号码查询。
•	Calls guests by name whenever possible
•	尽量称呼客人的姓名 。
•	Pages staff member when requested
•	如有需要，对工作人员进行呼叫。
•	Abides by principles of guest privacy
•	遵守保护客人隐私的原则
•	Handles guests needs or requests and reports complaints to the Telephone Supervisor
•	满足客人的需要或请求，并向总机主管汇报投诉情况。
•	Report on logbook daily
•	每日记下工作日志。
•	Bill call costs
•	提供电话费单据。
•	Aware of local telephone listings and frequently dialed numbers
•	熟悉当地电话表以及常拨号码。
•	Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
•	严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。
•	Advises defects on switchboard equipment to Supervisor
•	向主管汇报总机设备出现的问题。
•	Maintains a clean work environment
•	保持工作环境的清洁。
•	Attends to all guest queries and requests promptly
•	及时处理客人的所有问询和要求。
•	Maintains detailed knowledge of the Hotel’s fire, life and safety system
•	熟知酒店的消防、救生和安全系统。
•	Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
•	熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。
•	Maintain Hotel Information
•	保管酒店相关信息。
•	Responsible for entering accurate room status into computer daily and investigate discrepancies 
•	负责每天将客房情况准确的输入电脑并调查各种异常情况。
•	Do reservation job when Reservation Department is duty off.
•	在预订部不当班期间承接预订工作。

Required Skills –
技能要求
•	Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
•	拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
•	Able to read and write English
•	能够读写英语

Qualifications –
学历
•	Outgoing personality and desire to learn
•	性格外向，乐于学习

Experience –
经历
•	1 year experience in a related discipline or an equivalent combination of education and experience.  
•	拥有1年与此相当的教育和相关工作经验结合的背景.

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杭州上城英迪格酒店坐落在风光旖旎的西湖景区，本地 风情 与人文魅力兼收 。 南向钱塘江，拥八卦田景群入怀，与南宋官窑博物馆、中国丝绸博物馆、玉皇山为邻。无论是蕴含南宋“四艺“设计灵感，还是再现灯烛朦胧、笙歌绵绵的临安皇城繁华夜市，酒店 136 间客房及套房设计阐述了 时尚与风雅的惊喜碰撞 。 餐饮承袭 南宋食尚美学 ，演绎出丰富多姿的邻间之味。取意宋代三大发明之一活字印刷术的“印” 餐厅，囊括全天候创意融合美馔、当地特色、精致下午茶等美味。晚间，“印”则华丽变身为酒吧，小酌几杯特色鸡尾酒，感受临安不夜城的万种风情。 与繁华为伴，灵感为邻，宋韵摩登生活 在这里展开。Hotel Indigo Hangzhou Uptown® is located in the picturesque West Lake scenic area, the mesmerizing EightDiagrams Field besides Yuhuang Mountain. Adventurous guests will adore the many nearby cultural attractions, such as Southern Song Dynasty Official Kiln Museum and China National Silk Museum. There are two styles of 136guestrooms, one inspired by tea making, burning incense, arranging flowers and hanging paintings celebrated as the “Four Arts” of Southern Song Dynasty and another inspired by the lights and sounds of the Lin’an Imperial City night market. “ING” our signature restaurant, is inspired by one of the three great inventions of Song Dynasty:movable type printing. A fashionable, trendsetting venue that's "alive" with social life that creative fusion cuisine,appetizing local flavors, exquisite afternoon tea and outstanding delicacies. When the sun goes down, “ING” is transformed into a fashionable bar sure to energize your mood well into the night.