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PRINCIPAL RESPONSIBILITIES 主要职责
1. With proper telephone etiquette, answer all incoming calls within 3 rings with a
smiling tone of voice.
使用恰当的电话礼仪,以微笑的态度在 3 声铃响前接听电话。
2. Handle all faxes and email in regards to reservations and reply in a timely manner.
处理所有与预订有关的传真和电子邮件,并适时回复。
3. Accepts reservations according to the room situation and availability.
根据客房情况和是否可用接受预订。
4. Know the product well including facilities, packages, promotions daily events and
activities.
充分了解酒店产品包括:酒店设施,套餐,每日促销活动。
5. Maintain updated guest history profile and link such information to respective
reservations.
维护更新客户的历史简述,并将这些信息链接到每个预订中。
6. Maintain accurate filing system in an organized and systematic manner.
以有条理有系统的的方式,准确进行文件归档系统。
7. Check all expected arrival bookings to ensure information are accurate and most
updated.
核对所有预期到达的预订,以确保信息准确并及时更新。
8. Carry out further duties as and when required or assigned by Reservations Supervisor.
在需要时履行其他预订主管要求的职责。
9 Perform others duties assigned by the management.
履行管理层按安排的其他工作职责。
REQUIREMENTS职位要求
Education教育学历
Colleague Diploma or above
大专或以上学历。
Experience 工作经历
Relevant hotel experience is preferable
相关酒店工作经验为宜。
Job Skills & Knowledge 技能知识
1. Familiar with reservations tasks
熟悉预定工作内容。
2. Dynamic team players
是一名有活力的团队成员
3. Outgoing personality
开朗的个性
4. Good communication & interpersonal skills
良好的沟通能力和社交能力
5. Knowledge in Opera PMS system is preferable
具有Oprea PMS系统操作知识者优先
Computer Knowledge 电脑知识
Knowledge of MS office software
MS办公室操作系统
Language Proficiency 语言能力
Good written & spoken in English
良好的英语书面和口语能力
November 1, 2017. As part of the long term growth strategy of Hong Kong-based Langham Hospitality Group, Cordis, Beijing Capital Airport will make its entrance in China’s capital city as the firstCordis-branded hotel. The property was formerly known as Langham Place, Beijing Capital Airport which was under the same management team.Launched globally in 2015, the Cordis brand derives its name from the Latin term meaning "heart." The brand's concept focuses on the core pillars of intuitive service, connectivity, sophistication and a sense of community. The upper upscale hotel in Beijing joins other Cordis properties already in operation in Hong Kong, Shanghai and Auckland, with future hotels confirmed in popular destinations such as Bali, Phuket, Nanjing. 2017年11月1日 — 朗廷酒店集团宣布北京首都机场东海康得思酒店揭幕,成为首间进驻北京的康得思品牌酒店,以配合集团的长远发展策略。酒店前称北京首都机场朗豪酒店,在正式更名为“康得思”品牌后将继续由同一酒店管理团队进行管理。 朗廷酒店集团于2015年在全球推出“康得思”品牌,该品牌英文名在拉丁文中译为“心”,旨在致力为宾客呈献发自内心的挚诚服务、联系无间的便利、时尚脱俗的品味享受,以及与别不同的亲切住宿体验。北京首都机场东海康得思酒店是继香港、上海及奥克兰后开设的第四间康得思酒店,而位于巴厘岛、普吉岛、南京的康得思酒店亦将在今后几年相继开幕。