• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 员工生日礼物
• 包吃包住

Revenue Administrative Duties 
 Assist in the preparation of the agenda, critiques tracking, competitive analysis and other supporting documents for 
presentation at market sales strategy meetings.  
 Assist in the implementation of hotel sales strategy in the reservation and inventory systems. 
 Escalate technical questions related to the reservations and property management systems to the correct support 
desk in a timely manner. 
 Compile group pace and productivity reports. 
 Update market and property specific sales strategy reports on a daily basis. 
 Assist with training of new associates as necessary on revenue management tools. 
 Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, 
updating group forecasting and running daily system checks. 
Inventory Control 
 Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate 
reservation system information. 
 Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and 
strategy to properties. 
 Facilitate completion of Competitive Pricing Analysis. Generate all necessary reports for Revenue Management 
meetings. 
Computer Skills  
 Use computer systems and software packages to input, access, modify, store, or output information. 
 Enter and retrieve data from computer systems using a keyboard, mouse or trackball.  
Guest Relations 
 Address guests' service needs in a professional, positive, and timely manner. 
 Thank guests with genuine appreciation and provide a fond farewell. 
 Anticipate guests' service needs, including asking questions of guests to better understand their needs and 
watching/listening to guest preferences and acting on them whenever possible.
 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific 
process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. 
 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the 
guest's name when possible. 
 Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, 
promotions, entertainment, restaurants, special events). 
 Accommodate and document special requests. 
Communication 
 Speak to guests and co-workers using clear, appropriate and professional language. 
 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in 
one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before 
placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. 
Working with Others 
 Support all co-workers and treat them with dignity and respect. 
 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. 
 Develop and maintain positive and productive working relationships with other employees and departments. 
Quality Assurance/Quality Improvement 
 Comply with quality assurance expectations and standards. 
Physical Tasks 
 Enter and locate work-related information using computers and/or point of sale systems. 
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance. 
Policies and Procedures 
 Maintain confidentiality of proprietary materials and information. 
 Follow company and department policies and procedures. 
 Protect the privacy and security of guests and coworkers. 
 Perform other reasonable job duties as requested. 

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酒店设计结合了“西湖十景”元素。住客可在入住期间探索“柳浪闻莺”的柳叶灯饰, “花港观鱼”的西餐厅设计、“曲院风荷”的休闲意境以及“三潭印月”的泳池设计。作为万豪国际酒店集团的奢华品牌成员，酒店致力于打造“JW 非凡款待”理念，为宾客提供个性化的JW温馨服务。