• 美女多
• 帅哥多
• 领导好
• 岗位晋升
• 人性化管理
• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 出国旅游

• Reports to outlet as scheduled, in uniform, eat, clean and ready to work
根据排班准时上班，准备工作之前需已用毕餐，换好工装，一切就绪。
• Must know the entire outlet schedule, have to know which waiter, supervisor is working and assign them side work duties.
必须熟知整个部门的工作计划，以及每个员工和主管的工作，并为其分配其他工作。
• The Outlet Manager餐厅经理
a) Must know menu items as well as drink list
必须熟知所有的菜单和酒水单内容
b) Must know outlet setup standards.
必须熟知canting 的摆台标准。
c) Oversee entire operation; lead by good example
监督整个运营过程
d) Handles complaints and reports to Director of Food & Beverage or Ass. Dir F&B in his absence all deficiencies.
向餐饮总监，如果餐饮总监不在则向餐饮副总监汇报客人投诉。
• Trains new staff in all aspects of Outlet food and beverage service standards.
培训员工全面餐饮知识和服务标准。
• Assists in set up, service mise en place and ensures smooth operation at all times.
协助布置摆台，保证运营顺畅。
• Must know outlet service manual, hotel rules & regulations and hotel emergency procedure.
必须掌握餐厅服务流程，酒店规章制度和紧急情况处理程序。
Continued 续
• Employee performs all cashier and revenue recording duties according to hotels policy & procedures.
根据酒店的制度和流程，员工必须掌握所有的收款和收入登记的职能。
• To ensure that policies and procedures are followed.
保证标准和规范得到执行。
• To monitor and enforce the staff’s personal grooming and hygiene standards at all times.
监督可管理员工的个人仪表和卫生符合规定。
• To enforce the punctuality of the entire team.
增进团队成员的时间观念和守时。
• To create a good working atmosphere and build a team in order to increase morale and efficiency.
建立一个良好的工作氛围，增强团队的职业道德和工作效率。
• To handle employees’ problems and refer them to Director of Food & Beverage or HRD, if necessary.
对于员工的问题，征询餐饮部总监和人事部总监的意见。
• To coach and counsel the team members when required.
必要时对员工进行处罚和教导
• To co-ordinate and implement training programes after identifying the need of employees, conduct training sessions for all staff members and evaluate their performance.
在认清员工培训需求后，协调并引入培训课程，并评估员工的表现。
• To maintain effective communication and build good working relations with the kitchen.
同厨房保持良好的工作关系和有效的沟通。
• To liaise with other departments.
同其他相关部门保持联络。
• To prepare weekly duty roster for the department.
预备部门每周排班计划
• To control time sheets, attendance records and all staff’s allowances.
掌管工作时间表，考勤纪录和所有员工信息。
• To complete all necessary report on major events and activities of the department.
汇报所有部门主要活动和事件。
• To monitor maintenance requisitions.
维护状况追踪。
• To attend weekly F&B meeting, daily briefing and weekly Chef’s meeting.
参加每周餐饮部会议，每日早会和每周厨房会议。
• To hold daily pre-meal briefing with staff.
带领员工开餐前会。
• To conduct outlet meetings.
定期召开部门会议。
• To handle all guests’ comments on restaurant operations and record them on logbook.
处理客人对于餐厅运营方面的意见，并反映到工作日志中去。
• To set up a regular and VIP guest cardex system.
建立常规客人和VIP客人档案。
• To plan and implement a proper cleaning schedule on a daily, weekly and monthly basis.
Continued 续
计划和实施正确的每日，每周和每月清扫计划
• To ensure hygienic service is provided and maintain good condition of furniture and equipment.
确保卫生服务正常，所有的家具和设备状态良好。
• To monitor that budgeted food & beverage revenue and cost are kept in target.
监督食品酒水收入和成本都控制在计划之内。
• To suggest ideas to the management and implement promotional activities in order to generate extra business.
为管理和推广活动提供建议以推动更多收益。
• To perform any other duties that might be requested by the Director of Food & Beverage.
执行餐饮总监分配的其他工作

楼台亭榭、飞檐斗拱、幽径回廊、雕梁画栋，坐拥绿意盎然的园林景致，四季酒店不仅让客人独擅山水秀丽之美、林壑幽深之胜，更献上无微不至的个性化服务，让宾客们充分体验尊贵无比的礼遇。作为世界领先的奢华酒店管理集团，四季酒店集团旗下重要成员，杭州西子湖四季酒店在 2016 至 2023《福布斯旅游指南》全球酒店评定中连续八年荣获五星级酒店最高评级殊荣。酒店金沙厅及SPA 水疗中心也分别上榜《福布斯旅游指南》全球四星餐厅及四星SPA 奖单。 并收获了《悦游》金榜2023中国酒店TOP10，著名旅游杂志《Travel+Leisure》2022“漫旅中国·旅行奖”中国百佳酒店榜单，黑珍珠餐厅指南三钻餐厅 - 金沙厅， “亚洲五十佳餐厅”2023亚洲最佳59榜单 - 金沙厅等奖项。Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023. Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide, Condé Nast Traveler Gold List 2023: China TOP Ten Hotels, Travel + Leisure 2022 China TOP 100 Hotels, “Black Pearl Award” Three Diamonds-Jin Sha, “Asia’s 50 Best Restaurants” 2023: Spot on the List of 59 Across the Asia-Jin Sha.