SUMMARY 岗位概述
Diagnose and provide service and repairs to hotel equipment including electrical, plumbing, steam, gas, fire & safety, HVAC refrigeration, interior, paint and decorating, and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
判断酒店设备故障并提供相关服务和维修,包括电气、给排水、蒸汽、燃气、消防和安全、暖通制冷,室内装饰、油漆和装修,并且高效率、有礼貌和专业的反馈各种咨询和问题。在遵守四季酒店政策的同时最大限度地满足顾客的需要。
ESSENTIAL FUNCTIONS核心职责
· Implement and handle preventative maintenance of all equipment and update appropriate logs.
推进和执行所有设备的维护保养并更新相应的保养记录.
· Diagnose and handle all repairs of equipment including motors, starters, breakers, chillers and associated equipment throughout the entire building.
判断所有设备故障并进行维修,包括电机、启动装置、断路器、空调主机及其他整个建筑内的所有相关设备.
· Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Emp act.
遵守四季酒店员工手册工作规范以及行为准则。
· Work harmoniously and professionally with co-workers and supervisors.
与同事及上级领导和谐、专业地工作。
· Respond to guest calls regarding maintenance of rooms and equipment in rooms or public area in a timely manner.
及时响应并处理顾客关于客房或公共地区设施维修的要求。
· Respond to all emergency conditions such as fires, power failures, etc.
处理所有紧急事件,比如火灾、停电等。
· Clean all stations in Engineering and maintain an organized department and hotel.
清洁所有工作区域,包括机房、设备间等,并保持酒店和部门工作的有序进行。
NON-ESSENTIAL FUNCTIONS 非核心职责
· Install or relocate any additional equipment or existing equipment when necessary.
在必要的时候对新增加设备进行安装或者对原有设备进行移位重新安装。
· Assist with energy conservation programs in the hotel.
执行酒店制定节能降耗方案。
· Install electrical and mechanical systems for renovations, outlet additions and associated equipment and provide electrical set ups for exhibits including maintenance of those set-ups.
为酒店整修,新增营业区及相关设备的电气和机械系统进行安装,为酒店展会提供电气布置并提供相关的维护。
OTHER其他
· To perform other tasks or responsibilities assigned by managers.
完成经理分配的其他任务和职责。
楼台亭榭、飞檐斗拱、幽径回廊、雕梁画栋,坐拥绿意盎然的园林景致,四季酒店不仅让客人独擅山水秀丽之美、林壑幽深之胜,更献上无微不至的个性化服务,让宾客们充分体验尊贵无比的礼遇。作为世界领先的奢华酒店管理集团,四季酒店集团旗下重要成员,杭州西子湖四季酒店在 2016 至 2023《福布斯旅游指南》全球酒店评定中连续八年荣获五星级酒店最高评级殊荣。酒店金沙厅及SPA 水疗中心也分别上榜《福布斯旅游指南》全球四星餐厅及四星SPA 奖单。 并收获了《悦游》金榜2023中国酒店TOP10,著名旅游杂志《Travel+Leisure》2022“漫旅中国·旅行奖”中国百佳酒店榜单,黑珍珠餐厅指南三钻餐厅 - 金沙厅, “亚洲五十佳餐厅”2023亚洲最佳59榜单 - 金沙厅等奖项。Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023. Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide, Condé Nast Traveler Gold List 2023: China TOP Ten Hotels, Travel + Leisure 2022 China TOP 100 Hotels, “Black Pearl Award” Three Diamonds-Jin Sha, “Asia’s 50 Best Restaurants” 2023: Spot on the List of 59 Across the Asia-Jin Sha.