• 美女多
• 帅哥多
• 领导好
• 岗位晋升
• 人性化管理
• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 出国旅游

About Four Seasons Hotel Hangzhou at West Lake 

Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023.As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou. ”Set along the banks of the fabled West Lake, our hotel is at ranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Walk to views of mountain peaks, ancient temples rising from the greenery or the very waters that haven chanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatmentin our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.  

About the role: 
Plan, organize, control and direct the work of employees in the Hotel’s Western Restaurant while ensuring guest satisfaction. Priority to whom is knowledgeable or with experience in mixology.  This role is part of the Western Restaurant department, reporting to Assistant Director of Food and Beverage Manager. 
 
 
What you will do: 
The ability to coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the WLB, Lobby Lounge and In Room Dining personnel. 
 
The ability to maintain up-to-date records on WLB, Lobby Lounge and In Room Dining departments attendance, appearance, standards, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action. 
The ability to approve the employment and termination of WLB, Lobby Lounge and In Room Dining departments staff and employees and is responsible for on-the-job training programs on a regular basis. 
The ability to coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related WLB, Lobby Lounge and In Room Dining departments supplies and equipment. 
 
The ability to handle all guest complaints in the WLB, Lobby Lounge and In Room Dining departments area and is charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs. 
The ability to safeguard guests and employees with knowledge and application of safety, accident prevention, fire drills and first aid. 
The ability to maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts. 
Responsible for all operating equipment, audiovisual equipment or other tools that have been assigned to Restaurant / bar Operation. 
The ability to work closely with local, state and governmental organizations in maintaining the highest standards of health, sanitation and cleanliness in food and beverage areas.
To develop creative and attractive set-up presentations for potential clients. 
To ensure on-spot up-selling to maximize the departmental revenue. 
To attend and participate in all required meetings. 
To supervise the execution of Restaurant / bar events according to guests’ desire and to ensure the highest standards of food, beverage and service is offered. 
To generate new business from existing and new clients via solicitation and relationship management.  
To review all Restaurant / bar Operation orders and daily and weekly Restaurant / bar sheets to ensure accuracy in content. 
The ability to develop new and analyze existing procedures and special promotions that will improve guest patronage under the guidelines of the Four Seasons' policies. 
You are responsible for the expenses such as Breakage and loses of operating equipment, cleaning products and other related supplies. 
The ability to develop and maintain effective communications between all operating departments. 
The ability to respond properly in any hotel emergency or safety situation.
 
What you bring: 
A minimum of eight years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required. 
Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.    
Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting   
Is a good “judge” of people, quickly understands the environment and coach others to improve long-term outcomes   
Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation   
Requires reading, writing and oral proficiency in the English and Chinese language 
Has the ability to anticipate and prioritize the needs of the guest proactively  
Is energetic and has a professional approach to his/her craft 
 
What we offer: 
Competitive Salary, wages and benefits  
Excellent Training and Development opportunities 
Complimentary Accommodation at other Four Seasons Hotels and Resort 
Complimentary Dry Cleaning for Employee Uniforms 
Complimentary Employee Meals 
Employee service awards 
Employee activities 
 
Schedule & Hours: 
This is a full-time position 
The working hours will primarily by department, ability to work all shifts, weekends and holidays 

楼台亭榭、飞檐斗拱、幽径回廊、雕梁画栋，坐拥绿意盎然的园林景致，四季酒店不仅让客人独擅山水秀丽之美、林壑幽深之胜，更献上无微不至的个性化服务，让宾客们充分体验尊贵无比的礼遇。作为世界领先的奢华酒店管理集团，四季酒店集团旗下重要成员，杭州西子湖四季酒店在 2016 至 2023《福布斯旅游指南》全球酒店评定中连续八年荣获五星级酒店最高评级殊荣。酒店金沙厅及SPA 水疗中心也分别上榜《福布斯旅游指南》全球四星餐厅及四星SPA 奖单。 并收获了《悦游》金榜2023中国酒店TOP10，著名旅游杂志《Travel+Leisure》2022“漫旅中国·旅行奖”中国百佳酒店榜单，黑珍珠餐厅指南三钻餐厅 - 金沙厅， “亚洲五十佳餐厅”2023亚洲最佳59榜单 - 金沙厅等奖项。Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023. Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide, Condé Nast Traveler Gold List 2023: China TOP Ten Hotels, Travel + Leisure 2022 China TOP 100 Hotels, “Black Pearl Award” Three Diamonds-Jin Sha, “Asia’s 50 Best Restaurants” 2023: Spot on the List of 59 Across the Asia-Jin Sha.