• 美女多
• 帅哥多
• 领导好
• 岗位晋升
• 人性化管理
• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 出国旅游

The Four Seasons Hotel Hangzhou at West Lake is looking for Director of Rooms who share a passion for excellence and who infuse enthusiasm into everything they do.

We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:

Commitment to supportive teamwork and open communication
Responsibility for ongoing enhancement of their skills and performance
Recognition of personal accountability for their own actions and the outcomes of those actions
An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company
Plan, organize, direct and control the work of employees in the Banquet while ensuring exceptional service and attention to guests

ESSENTIAL FUNCTIONS:

1. Directly supervises the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on hotel initiatives. Interviews and trains the staff.  Conducts Performance Evaluations and disciplines staff when needed.
2. Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Routinely inspects all areas of responsibility in the Rooms Division.
3. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message.  Develops relationships with return guests, group contacts and other guests in order to provide personalized service.
4. Assures that financial goals of the division and the hotel are being met. Monitors and controls labor expense, and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division. Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met. Makes suggestions that will improve revenue, reduce cost and increase guest satisfaction.

 KNOWLEDGE AND SKILLS:

          Education:                    
College education or equivalent experience.

          Experience:                  
Experience required by position is from five to ten years of employment in the related position with Four Seasons or other organization.  

          Skills and Abilities:      
Requires ability to operate computer equipment.
Ability to read and speak and write English.
Ability to compose business correspondence.

Join us and enjoy…
An opportunity to build a life-long career with global potential and a real sense of pride in work well done
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability) with discounted meals
Incentive bonus/ competitive salaries
Employee service awards
Annual employee party/ social and sporting events

Learn more about what it is like to work at Four Seasons – Visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview

楼台亭榭、飞檐斗拱、幽径回廊、雕梁画栋，坐拥绿意盎然的园林景致，四季酒店不仅让客人独擅山水秀丽之美、林壑幽深之胜，更献上无微不至的个性化服务，让宾客们充分体验尊贵无比的礼遇。作为世界领先的奢华酒店管理集团，四季酒店集团旗下重要成员，杭州西子湖四季酒店在 2016 至 2023《福布斯旅游指南》全球酒店评定中连续八年荣获五星级酒店最高评级殊荣。酒店金沙厅及SPA 水疗中心也分别上榜《福布斯旅游指南》全球四星餐厅及四星SPA 奖单。 并收获了《悦游》金榜2023中国酒店TOP10，著名旅游杂志《Travel+Leisure》2022“漫旅中国·旅行奖”中国百佳酒店榜单，黑珍珠餐厅指南三钻餐厅 - 金沙厅， “亚洲五十佳餐厅”2023亚洲最佳59榜单 - 金沙厅等奖项。Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023. Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide, Condé Nast Traveler Gold List 2023: China TOP Ten Hotels, Travel + Leisure 2022 China TOP 100 Hotels, “Black Pearl Award” Three Diamonds-Jin Sha, “Asia’s 50 Best Restaurants” 2023: Spot on the List of 59 Across the Asia-Jin Sha.