• 美女多
• 帅哥多
• 领导好
• 岗位晋升
• 人性化管理
• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 出国旅游

SUMMARY 岗位概述 
 
Plan, organize, control and direct the work of employees in the Hotel’s Western Restaurant while ensuring guest satisfaction. Priority to whom is knowledgeable or with experience on mixology.   
做好计划工作，组织，监管和指导酒店全日餐厅的员工，确保顾客的满意，具调酒师经验或背景者优先。 
 
ESSENTIAL FUNCTIONS核心职责 
  
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Western Restaurant to ensure that established cultural and core standards are met; daily activities and planning for outlet operation.  
挑选，培训，评估，指导，鼓励，教诲和训练酒店西餐厅的所有员工，确保建立符合餐厅长远营运战略计划的文化及核心标准。负责餐厅日常的营运及发展计划。 
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.  
在营运过程中，具备卓越的实际操作能力，保持良好的公众关系，处理各类投诉，满足顾客，委托人，公司联系人的一些特殊请求。 
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner. 
确保所有食品，原料及加工工艺的品质，在优雅的环境中向顾客提供专业的酒水知识，为顾客提供一个与众不同的用餐经历。 
Take in charge of corresponding outlet during the absence of F&B Manager. 
当餐饮部经理因任何原因缺勤时，全权负责所属部门的营运。 
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. 
通过有效的行程安排，预算单，采购决定，库存清单管理及现金管理，控制劳动力和营运花销。 
Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards.  
准备和供应菜单上的精选葡萄酒、烈酒和混合饮料，同时确保按照既定食谱和四季酒店的既定标准进行正确的倒酒、混合和调配。  
Confirm guest orders including any special needs or requests from the food server using the hotel’s point-of-sales system; check completed orders with the guest’s original order; anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.  
使用酒店的销售点系统确认客人的订单，包括餐饮服务员提出的任何特殊需求或要求；将已完成的订单与客人的原始订单进行核对；预测客人的需求，确定满意度，提出建议，并对客人的关切和要求做出紧急和适当的回应。  
Provide knowledge of wines, spirits and mixed drinks including origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beets, ports, Armagnacs, eau de vies, cognacs and specialty drinks.   
提供有关葡萄酒、烈酒和混合饮料的知识，包括产地、口味和调制方法；保持对酒类、葡萄酒、甜菜、波特酒、雅马邑酒、白兰地和特色饮料的了解。   
Maintain an accurate inventory count, process log entries for voids and spillage, cut and prepare fruits and other beverage garnishments.  
保持准确的库存清点，处理空隙和溢出的日志条目，切割和准备水果及其他饮料装饰品。  
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.   
在营运过程中，具备卓越的实际操作能力，保持良好的公众关系，处理各类投诉，满足顾客，委托人，公司联系人的一些特殊请求。  
Be responsible for all bar job, bar area hygiene, beverage inventory, beverage service.  
负责所有的酒吧工作，酒吧区域卫生，饮料库存，饮料服务。 
Attend regular operational meetings to ensure effective coordination and cooperation between departments. 
参加日常营运会议，确保与各部门保持良好的合作关系。 
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. 
做好部门内所有设施和设备的维护工作，如需要，对于设备的改进提出建设性建议。 
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.  
遵守四季员工手册工作行为规范中的第一部分和第二部分。 
Work harmoniously and professionally with co-workers and supervisors. 
与员工和主管保持专业，和谐的工作关系。 
Assist with the service of food and beverages to guests.  
协助向顾客提供餐饮服务。 
Assist in making dining reservations and seating of guests. 
协助顾客用餐预定及领位工作。 
Assist with the cleaning of operational areas. 
协助清洁营运区域。 
 
 
OTHER其他 
 
All information should be confidential. 
所有信息须保密。 
Keep good communication with all departments to ensure good coordination with them.  
与各部门保持良好的沟通,确保与其他部门处于良好合作状况 
Perform any other tasks assigned by direct manager 
完成直属经理安排的其他工作 
 
KNOWLEDGE AND SKILLS任职要求： 
 
Education 教育水平： 
College degree or equivalence and above 
大专或同等学历以上。 
 
Experience 工作经验： 
Minimum 5 years’ experience in related position with Four Seasons or other organization  
至少5年于四季酒店或国际五星级酒店同等职位工作经验。 
 
Skills and Abilities 技能及能力： 
Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.  
冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。 
Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.  
对四季酒店的餐饮服务、政策或操作有一定的了解，并对酒店有一定的了解。工作知识一般是在工作中学习的。 
Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.  
有操作计算机设备的知识或能力，包括文字处理和电子表格软件。 
Good knowledge of Word, Excel and PowerPoint  
熟知电脑操作及办公软件应用。  
Logic, eye for details, approachable and willing to help  
逻辑性强、注重细节、平易近人及乐于帮助他人。 
Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures 
具备四季文化和核心标准、政策以及标准操作程序的工作知识 
Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation 
具有较强的领导能力和人际交往能力，能够优先考虑并适应不断变化的业务需求 
Has proven ability to manage multiple priorities with lean resources while delivering high-quality results 
具备管理多个优先事项的能力，同时提供高质量的结果 
Has the ability to operate computer equipment and other food & beverage systems 
具备电脑设备及其他餐饮系统的操作能力 
Is proactive, hands on and able to operate autonomously 
主动、亲力亲为并能自主操作 
Requires reading, writing and oral proficiency in the English and Chinese language 
具备英语和中文的阅读、写作和口语能力 
Has a positive attitude with a generous and uplifting team approach 
具有积极的态度和慷慨、令人振奋的团队精神 
Has the ability to anticipate and prioritize the needs of the guest proactively 
能够主动预测并优先考虑客人的需求 
Is energetic and has a professional approach to his/her craft 
精力充沛，对自己的工作有专业的态度 
Flexible with his/her schedule with the ability to work all shifts, weekends and holidays 
能够适应工作时间灵活，能在周末和节假日轮班工作 

Join us and Enjoy…

►   An opportunity to build a life-long career with global potential and a real sense of pride in work well done

►   Best-in-industry training

►   Complimentary stays at Four Seasons properties (based on availability) with discounted meals

►   Incentive bonus/ competitive salaries

►   Employee service awards

►   Annual employee party/ social and sporting events



Learn more about what it is like to work at Four Seasons – Visit us:

Official Website: http://jobs.fourseasons.com/

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Very East: http://job.veryeast.cn/784080 

WeChat: 杭州四季HR

楼台亭榭、飞檐斗拱、幽径回廊、雕梁画栋，坐拥绿意盎然的园林景致，四季酒店不仅让客人独擅山水秀丽之美、林壑幽深之胜，更献上无微不至的个性化服务，让宾客们充分体验尊贵无比的礼遇。作为世界领先的奢华酒店管理集团，四季酒店集团旗下重要成员，杭州西子湖四季酒店在 2016 至 2023《福布斯旅游指南》全球酒店评定中连续八年荣获五星级酒店最高评级殊荣。酒店金沙厅及SPA 水疗中心也分别上榜《福布斯旅游指南》全球四星餐厅及四星SPA 奖单。 并收获了《悦游》金榜2023中国酒店TOP10，著名旅游杂志《Travel+Leisure》2022“漫旅中国·旅行奖”中国百佳酒店榜单，黑珍珠餐厅指南三钻餐厅 - 金沙厅， “亚洲五十佳餐厅”2023亚洲最佳59榜单 - 金沙厅等奖项。Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023. Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide, Condé Nast Traveler Gold List 2023: China TOP Ten Hotels, Travel + Leisure 2022 China TOP 100 Hotels, “Black Pearl Award” Three Diamonds-Jin Sha, “Asia’s 50 Best Restaurants” 2023: Spot on the List of 59 Across the Asia-Jin Sha.