招聘行李员/Bellman_杭州西子湖四季酒店招聘信息-最佳东方

The Four Seasons Hotel Hangzhou at West Lake is looking for Public Area Attendant / Senior Public Area Attendant who share a passion for excellence and who infuse enthusiasm into everything they do.

杭州西子湖四季酒店正在寻找追求卓越并能够倾注热情于做好每一件事的行李员。（具体中文岗位要求及介绍请见下方）

We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:

► Commitment to supportive teamwork and open communication

► Responsibility for ongoing enhancement of their skills and performance

► Recognition of personal accountability for their own actions and the outcomes of those actions

► An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company

Join our team

We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."

Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Responsibilities

1. Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups. (40%)

2. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assisst customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. (20%)

3. Greets all guest passing through lobby and offers them assistance. (10%).

4. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)

5. Works harmoniously and professionally with co-workers and supervisors. (10%)

6. Performs errands for guests and the hotel that may require local travel off of the hotel property. (5%)

Preferred Qualifications and Skills

1. College degree preferably specializing in hotel/restaurant management or equivalent experience is required.

2. Requires good reading and oral in the English language.

3. Mandarin speaking is a must and work authorization in China is required

Join us and Enjoy…

► An opportunity to build a life-long career with global potential and a real sense of pride in work well done

► Best-in-industry training

► Complimentary stays at Four Seasons properties (based on availability) with discounted meals

► Incentive bonus/ competitive salaries

► Employee service awards

► Annual employee party/ social and sporting events

Learn more about what it is like to work at Four Seasons – Visit us:

Official Website: http://jobs.fourseasons.com/

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Very East: http://job.veryeast.cn/784080

WeChat: 杭州四季HR

楼台亭榭、飞檐斗拱、幽径回廊、雕梁画栋，坐拥绿意盎然的园林景致，四季酒店不仅让客人独擅山水秀丽之美、林壑幽深之胜，更献上无微不至的个性化服务，让宾客们充分体验尊贵无比的礼遇。作为世界领先的奢华酒店管理集团，四季酒店集团旗下重要成员，杭州西子湖四季酒店在 2016 至 2023《福布斯旅游指南》全球酒店评定中连续八年荣获五星级酒店最高评级殊荣。酒店金沙厅及SPA 水疗中心也分别上榜《福布斯旅游指南》全球四星餐厅及四星SPA 奖单。并收获了《悦游》金榜2023中国酒店TOP10，著名旅游杂志《Travel+Leisure》2022“漫旅中国·旅行奖”中国百佳酒店榜单，黑珍珠餐厅指南三钻餐厅 - 金沙厅， “亚洲五十佳餐厅”2023亚洲最佳59榜单 - 金沙厅等奖项。Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023. Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide, Condé Nast Traveler Gold List 2023: China TOP Ten Hotels, Travel + Leisure 2022 China TOP 100 Hotels, “Black Pearl Award” Three Diamonds-Jin Sha, “Asia’s 50 Best Restaurants” 2023: Spot on the List of 59 Across the Asia-Jin Sha.