宾客体验师
6千-8千
停止招聘
发布于 03-06
宾客体验师
6千-8千
湖州 | 经验不限 | 学历不限
停止招聘
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职位描述

Responsibilities主要职责
  • Ability to focus and handle multiply tasks at the same timer.
  • 同时处理多件事情
  • Ability to use time efficiently to prioritize and organize work.
  • 有效的利用时间,高效的工作
  • Ability to focus attention to detail.
  • 关注细节
  • Ability to maintain company standards and policies.
  • 坚持维护酒店标准和政策
  • Ability to perform job functions with minimal supervision.
  • 在无人监督的情况下能够履行工作职能。
  • Liaise with the Housekeeping Department to ensure room image ismaintained and the “Room Ready on Arrival” policy is adhered to;
  • 与客房部协调以确保房间形象和“待用房”政策得到保持;
  • Ensure handle guest registration efficiently, promptly and courteously;
  • 确保高效、快速、礼貌地办理客人登记手续;
  • Maintain inter-departmental relationshipsto ensure seamless customer service
  • 保持各部门之间的关系以确保对客服务畅通
  • Coordinate work operations within the department/unit/outlet;
  • 在部门/小部门/服务点内进行协调;
  • Manage the delivery of high quality service to guests;
  • 负责向客人提供高质量的服务;
  • Ensure guest needs and reasonable requests are met;
  • 确保客人需求和合理要求被满足;
  • Seek opportunities to continually improve guest service;
  • 不断地寻找机会发展对客服务;
  • Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance;
  • 确认贵宾、常规客人和常住客人,并提供个性化的服务与帮助;
  • Take appropriate action to resolve guest complaints;
  • 采取合适的行动处理客人的投拆;
  • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests;
  • 保持高水平的产品和服务知识,以便为客人解释服务和设施并将这些服务和设施销售出去;
  • Adhere to the security and emergency policies and procedures;
  • 坚持安全制度、紧急情况处理规定和程序;
  • Ensure a high level of cleaning is maintained in working area;
  • 保持维护所在工作区域的高度整洁;
  • Ensure all reporting and servicing deadlines are met on a timely basis;
  • 确保所有报告和服务都按时完成;


Requirements

岗位要求

  • Degree in hotel manager, tourism management,business administration or equivalent;
  • 酒店管理、旅游管理、工商管理学位或同等学历;
  • Solid knowledge of Front Office operations;
  • 扎实的前厅运作和日常运营知识;
  • Good service awareness and attitude, ensurehigh quality service to both internal and external guests;
  • 有良好的服务意识和态度,保证向理疗院内部和外部客人提供高质量的服务;
  • Familiar with the brand standards,processes and procedures of international luxury branded hotels;
  • 熟悉国际奢华品牌酒店的品牌标准、流程和程序。
  • Excellent knowledge and very familiar withall software’s;
  • 熟练掌握各类软件;
  • Good communication and interpretationskill;
  • 沟通能力较强,具备良好的人际交往技巧;
  • One year experience in similar position inhospitality industry.
  • 在酒店一年以上的相似工作经历
  • Good English communication skills
  • 良好的英语沟通能能力
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公司地址
浙江省湖州市安吉县梅溪镇章湾·龙山
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职位联系人
杨老师
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人力资源经理

杨老师 · 人力资源经理

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  • 医疗健康--养生/护理
    行业
  • 50-99人
    规模
  • 中外合营(合资.合作)
    企业性质
Founded in 1931 by Professor Niehans, a pioneer in longevity, Clinique La Prairie has over the years established an international reputation as a world-renowned medical clinic and wellness destination, located in Switzerland.Clinique La Prairie in partnership with Sunjoy Group, to open a new health resort,“Clinique La Prairie Anji Health Resort” in China, to continues its international expansion. The new Clinique La Prairie Health Resort will be situated around 180 km from Shanghai West in asecluded haven of peaceful waters and stunning mountains, with views that rollout across a serene lake, reminiscent of the Lake Geneva’s setting of Montreux.The surrounding hills are home to tea farms, growing the famous Anji White Tea,making this the ideal location for guests to find peace and serenity.The exclusive resort offers 7 villas housing 29 rooms and suites, built around a core building housing the Medical Pillar, the Wellbeing Pillar, the Movement Pillar, as well as the Nutrition Pillar with master class lounges and the restaurant. Employing sustainable materials and renewable energy sources, the new destination will meet high standards in ecosystem protection, health contemporary luxury design. The state-of-the-art designs are of vitality, embodying the spirit of innovation of Clinique La Prairie and offering a seamless transition from the beautiful natural surroundings to the sophisticated interior.Clinique La Prairie Anji Health Resort opened on April 18, 2024. We are seeking anorganized, independent self-starter, goal-oriented person with a clear business focus. Join us, you are joining a dynamic and modern team where the organization is flat, and the communication is fluid.          起源于瑞士,在历史悠久的休养胜地蒙特勒,由长寿领域的先驱 Niehans 教授创立。Clinique La Prairie (“瑞珀妮”)自1931年成立以来,一直作为世界闻名的医疗诊所和健康目的地而享誉国际。瑞珀妮与盛基集团(Sunjoy Group) 合作,将享负盛名的顶尖抗衰机构落地到中国安吉:瑞珀妮(安吉)抗衰理疗院。        该理疗院,位于上海以西约180公里的一个世外桃源,占地12,850平方米,拥有宁静的湖泊和葱郁的山脉,其清丽的湖光山色好比蒙特勒日内瓦湖旖旎的风光;周边的山丘则是种植着著名的安吉白茶,这里必将成为客人寻找安宁与静谧的理想场所。以主楼为核心,抗衰理疗院坐拥7座别墅,29间客房和套房,除了酒店设施理疗院里还设有医疗支柱、康疗支柱、运动支柱和营养支柱。        我们致力营造多样性、公平性和包容性的工作环境,而优秀人才和创新思维使我们每天都在创造不同。瑞珀妮(安吉)抗衰理疗院于2024年4月18日开业,在这里,人人平等、沟通顺畅,加入我们,您将有机会与一个充满活力、现代化的团队携手创造健康的未来。
浙江省湖州市安吉县梅溪镇章湾·龙山
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