Guest Experience Ambassador (Foreign National) 宾客体验大使(外籍)Job Requirements 岗位要求
- Bachelor’s degree or above in Hotel Management, Tourism Management, Business Administration or related disciplines
本科及以上学历,酒店管理、旅游管理、工商管理或相关专业;- Minimum 1 year working experience in guest service related positions at international luxury resorts /luxury branded hotels
拥有一年及以上国际奢华度假村 / 奢华品牌酒店对客服务相关岗位工作经验;- Solid professional knowledge covering resort Front Office and F&B daily operation standards, service flows and standard operating procedures
扎实掌握度假村前厅、餐饮全板块日常运营知识,熟悉前厅、餐饮全套服务标准、流程及操作规范;- Strong service awareness and professional service mindset, capable of delivering consistent high-standard guest experience to all external visitors
具备极强的服务意识与职业服务素养,为外部宾客持续提供高品质服务;- Fully familiarized with international luxury hotel brand service norms, guest reception standards, complaint handling processes and VIP service procedures
精通国际奢华酒店品牌服务规范、宾客接待标准、客诉处理流程及 VIP 专属服务流程;- Proficient in all mainstream hotel operation systems, front office PMS software, office tools and catering management systems
熟练操作各类酒店运营系统、前台客房管理软件、办公软件及餐饮管理相关系统;- Outstanding communication, interpersonal and on-site coordination skills, able to communicate smoothly with guests and all department teams
优秀的沟通表达、人际交往及现场协调能力,可顺畅对接宾客及各部门团队;- Confident personality, fluent oral English as working language, able to communicate proficiently in Mandarin Chinese
性格自信大方,英语口语流利可作为工作语言,能够流利使用中文开展日常沟通;- Main job scope: Undertake all guest experience service work covering resort Front Office and F&B outlets, including guest reception, consultation, VIP escort, demand response and guest complaint resolution
核心工作范畴:负责度假村前厅、餐饮全板块宾客体验相关对客服务,包含宾客接待咨询、VIP 陪同引导、宾客需求响应、客诉协调处理等工作。
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Founded in 1931 by Professor Niehans, a pioneer in longevity, Clinique La Prairie has over the years established an international reputation as a world-renowned medical clinic and wellness destination, located in Switzerland.Clinique La Prairie in partnership with Sunjoy Group, to open a new health resort,“Clinique La Prairie Anji Health Resort” in China, to continues its international expansion. The new Clinique La Prairie Health Resort will be situated around 180 km from Shanghai West in asecluded haven of peaceful waters and stunning mountains, with views that rollout across a serene lake, reminiscent of the Lake Geneva’s setting of Montreux.The surrounding hills are home to tea farms, growing the famous Anji White Tea,making this the ideal location for guests to find peace and serenity.The exclusive resort offers 7 villas housing 29 rooms and suites, built around a core building housing the Medical Pillar, the Wellbeing Pillar, the Movement Pillar, as well as the Nutrition Pillar with master class lounges and the restaurant. Employing sustainable materials and renewable energy sources, the new destination will meet high standards in ecosystem protection, health contemporary luxury design. The state-of-the-art designs are of vitality, embodying the spirit of innovation of Clinique La Prairie and offering a seamless transition from the beautiful natural surroundings to the sophisticated interior.Clinique La Prairie Anji Health Resort opened on April 18, 2024. We are seeking anorganized, independent self-starter, goal-oriented person with a clear business focus. Join us, you are joining a dynamic and modern team where the organization is flat, and the communication is fluid. 起源于瑞士,在历史悠久的休养胜地蒙特勒,由长寿领域的先驱 Niehans 教授创立。Clinique La Prairie (“瑞珀妮”)自1931年成立以来,一直作为世界闻名的医疗诊所和健康目的地而享誉国际。瑞珀妮与盛基集团(Sunjoy Group) 合作,将享负盛名的顶尖抗衰机构落地到中国安吉:瑞珀妮(安吉)抗衰理疗院。 该理疗院,位于上海以西约180公里的一个世外桃源,占地12,850平方米,拥有宁静的湖泊和葱郁的山脉,其清丽的湖光山色好比蒙特勒日内瓦湖旖旎的风光;周边的山丘则是种植着著名的安吉白茶,这里必将成为客人寻找安宁与静谧的理想场所。以主楼为核心,抗衰理疗院坐拥7座别墅,29间客房和套房,除了酒店设施理疗院里还设有医疗支柱、康疗支柱、运动支柱和营养支柱。 我们致力营造多样性、公平性和包容性的工作环境,而优秀人才和创新思维使我们每天都在创造不同。瑞珀妮(安吉)抗衰理疗院于2024年4月18日开业,在这里,人人平等、沟通顺畅,加入我们,您将有机会与一个充满活力、现代化的团队携手创造健康的未来。