楼层主管 Floor Supervisor
5千-6.5千
投递简历
发布于 02-18
楼层主管 Floor Supervisor
5千-6.5千
珠海 | 2年以上 | 学历不限
投递简历
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职位描述

岗位职责:

1. 客人满意Guest satisfaction
 保持并持续不断的提高对客服务标准。Upgrade guest services on a continual basis.
 为客人高限度的提供客人所期望的舒适和清洁的酒店环境。To ensure the ultimate comforta and cleanliness for all of our guests, as expected.
确保为客人所提供的产品和服务,都依附于钓鱼台美高梅酒店集团标准,保持操作的方法和高标准的统一。 Ensure service and production is provided in the proper manner, and with the usual high standards of a DMH. Understand, maintain and execute operational manuals and guidelines.

2. 员工满意Employee Satisfaction
 经常与员工沟通以获得员工满意度的建议。Communications with staff to seek for staff’s opinions and comments on employee satisfaction issue.
向公共区域经理提供如何保持员工士气的反馈。 Gives feedback to the Public Area Manager on the situation of maintenance of high staff morale.
 积极参与酒店组织的各项员工活动。Actively participates in the organization of all staff activities.
 积极参与员工意见调查并为改进工作环境提供可行性方案。Actively participates in the Employee Opinion Survey and provides suggestions for actions to improve the scores.

3. 行政工作Administration
 确保清洁剂、设备和化学清洁剂盘点数据正确。Ensure accurate inventory records on cleaningsupplies, equipment, and chemicals.
 确保所有活动执行与部门和公司经营项目保持一致,建立安全规章制度标准。Makes sure all activities performed within the department are in accordance with the company’s business objectives, and established security standards.
协助培训,激励、定期与团队成员交流来传递培养一种勇于承担的高标准服务。 Assist in training, motivating, and providing regular communication to the team to deliver top service with unmatched professionalism while fostering a culture of accountability.

4.部门运作管理Operation Management
检查公共区域确保清洁卫生达到高标准。 Inspects public areas to ensure the highest cleaning standards are met.
控制部门成本包括人力、清洁剂,确保为客人提供高标准的服务。 Assist in controlling departmental costs including labor regarding cleaning supplies, yet ensuring services rendered to the guests are of the highest standards.
制定遵守各类清洁维护与防护检修计划保证家具外表、增加固定装置和设施设备使用寿命。 Aid in maintaining unparalleled cleaning and preventative maintenance programs to enhance appearance and life of all furniture, fixtures and equipment.
 协助制定清洁计划以保证在工作区域内的培训,工作绩效,生产效率等方面都达到高标准。Help with the cleaning program to ensure top quality standards in training, performance, procedures, and productivity pertaining to all public and private guest areas.
检查存储区确保货品摆放整齐,库房干净、整洁。 Oversee storage areas and ensure they are always stocked, clean and tidy.
任何时候保证所有区域高效率运作,适当利用资源。Ensure that areas of responsibility are running efficient and effective at all times. Proper utilization of resources is a must.

5. 沟通与交流Communication
与员工进行与工作有关的沟通。 Counsels employees on job related issues and where necessary on items of personal nature.
 与公共区域经理保持畅通的沟通Keep open communication with Public Area Manager.
其它部门、上司保持密切工作合作关系,促进反馈,交叉培训与高效率运作。 Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.


任职要求:

1. 仪表整洁Neat and pleasant appearance.
2. 表达力强Articulate.
3. 身体健康Good Health.
4. 简单的英语口语Simple English speaking.
5. 中专及以上学历Technical Secondary School.
6. 应具备在相当规模酒店2年公共区域高级服务员的经验2 years as Floor Supervisor in a similar size hotel.


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公司地址
广东省珠海市香洲区健民路888号
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职位联系人
珠海香山迎宾馆美高梅华府酒店
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珠海香山迎宾馆美高梅华府酒店

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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
珠海香山迎宾馆美高梅华府酒店背依苍翠凤凰山,面揽清幽香山湖,宛如一座隐于闹市的当代岭南园林府邸。酒店内设 147 间典雅尊尚的客房和别墅,以及三间风格迥异的飨筵空间;宴会空间设有 700平方米无柱宴会厅、户外草坪及多间会议室。酒店山石水庭,移步易景,是一方集文化体验、艺术鉴赏于一体的山水悦境。Nestled against the lush Phoenix Mountain and facing the serene Xiangshan Lake, MGM RESERVE Zhuhai is a contemporary Lingnanstyle resort hidden in the heart of the city. The hotel offers 147 elegant rooms and villas, as well as three uniquely designed dining spaces. Banquet facilities include a 700-square-meter pillarless ballroom, an outdoor lawn, and several meeting rooms. W With its mountain rocks and water gardens, the hotel provides a serene and uplifting retreat, blending nature, culture, and art.
广东省珠海市香洲区健民路888号
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