【岗位职责】
1.客人满意 Guest satisfaction
确保接收与跟进有关本部门的一切信息,以便维持设立的标准和获得客人的满意。Ensures forwarding and receiving of all informationpertaining to the department in order to maintain set standards and achieve guest satisfaction.
准确地接收、记录及传达客人的要求。 Receives, records, and transmits guest requests accurately.
向行政管家提出改进对客服务的建议。Makes suggestion to the Executive Housekeeper on the improvement of guest service.
了解酒店的信息以便为客人提供信息服务。Maintain current Hotel information to be able to provide information to guests.
2. 行政工作Administration
根据要求参加会议和培训课程。Attends meetings and training sessions as required.
与客房部的标准和程序保持一致。Adheres to Housekeeping standards and procedures and enforces same.
根据需要贯彻执行部门的程序和政策。Implements department procedures and policies as needed.
3. 部门运作Operation
负责将正确的房态输入电脑并分析房态差异。Responsible for entering accurate room status into computer daily and investigate discrepancies.
了解酒店的设施设备、产品及服务。Understands the hotel’s facilities, products and services.
根据需要贯彻执行部门的程序和政策。Implements department procedures and policies as needed.
负责管理客房钥匙。To responsible for manage room key .
向值班经理递交房态差异表并复印存放。Submitting same to Duty Manager noting any discrepancies and file copy.
4. 沟通与交流Communication
与客房部同事保持畅通的沟通。Keep open communication with Housekeeping colleagues.
5. 安全与卫生Safety & Hygiene
对工作区域进行维护,并保证设备处于洁及维护的良好状况。 Maintains working area and equipment in a proper state of cleanliness and repair.
保持个人工作区域和材料的干净和整洁。Keep the work area and material clean and tidy.
完成行政管家交办的其他工作。Performs other duties as maybe assigned by Executive Housekeeper from time to time.
【岗位要求】
1、 仪表整洁、表达力强、身体健康。Neat and pleasant appearance,Articulate.Good Health..
2、应具备在相当规模饭店1年客房服务员的经验。1 year as Room Attendant in a similar size hotel.
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珠海美高梅华府酒店坐落于凤凰山蜿蜒的山脉脚下,面揽清幽香山湖,以约 7.68 万平方米的辽阔境域,打造 148 间逸居客房与别墅。巧妙运用岭南园林的造景智慧,潺潺水系蜿蜒穿行,亭台楼阁错落掩映,将广府园林精髓、现代建筑语汇与中国府邸大宅理念完美融合,成就一方大隐于市的当代岭南雅境。MGM Reserve Zhuhai, nestled within the Phoenix Mountain and overlooking the tranquil Xiangshan Lake, the hotel embraces its natural surroundings. The architecture draws inspiration from Lingnan traditions, artfully blending Cantonese garden aesthetics, and contemporary interpretation of the Chinese traditional mansion to create a sanctuary where urban life meets nature’s poetry. Through a harmonious dialogue between architecture and environment, the hotel celebrates coexistence and cultural resonance. The property offers 148 elegantly appointed guest rooms and villas, along with three distinctive dining venues. A 700-square-meter column-free ballroom, outdoor lawn, and multiple meeting rooms provide ideal spaces for both grand occasions and intimate gatherings.