【岗位职责 / Job Responsibilities】
1、热情迎送酒店宾客,提供专业、礼貌的行李服务,包括行李搬运、寄存、保管及领取登记。
Warmly welcome and see off hotel guests, providing professional and courteous baggage services, including luggage handling, storage, safekeeping, and retrieval registration.
2、为宾客提供酒店设施、周边景点、交通出行等信息的咨询与指引,协助安排出租车、租车及机场接送服务。
Provide guests with information and directions regarding hotel facilities, nearby attractions, and transportation; assist in arranging taxis, car rentals, and airport transfer services.
3、维护酒店大堂及入口区域的秩序与整洁,主动关注宾客需求,及时响应并协助解决各类临时问题。
Maintain order and cleanliness in the hotel lobby and entrance areas; proactively attend to guest needs and promptly respond to and assist with various ad-hoc issues.
4、协助前台完成宾客入住、退房时的行李协调工作,确保行李高效、准确送达或存放。
Assist the front desk with luggage coordination during guest check-in and check-out, ensuring luggage is delivered or stored efficiently and accurately.
5、关注VIP及特殊需求宾客,根据酒店标准提供个性化接待服务,传递热情好客的服务理念。
Pay special attention to VIPs and guests with special needs, providing personalized reception services in accordance with hotel standards and conveying a warm, hospitable service philosophy.
6、熟练掌握酒店各类产品知识及当地资讯,积极向宾客推荐酒店餐饮、康乐等设施及特色服务。
Thoroughly understand hotel products and local information, and actively recommend the hotel's dining, recreation, and other facilities and distinctive services to guests.
【岗位要求 / Job Requirements】
1、学历不限,工作经验不限,对酒店服务行业有热情,愿意从基层岗位学习和成长。
No specific education or work experience required; passion for the hospitality industry and willingness to learn and grow from an entry-level position.
2、年龄不限,形象端正,具备良好的沟通表达能力和服务意识。
No age limit; presentable appearance with good communication skills and a strong sense of service.
3、工作认真细致,责任心强,具备较强的团队协作精神和主动服务意识。
Conscientious and detail-oriented, with a strong sense of responsibility, teamwork spirit, and proactive service awareness.
4、能够适应酒店排班制工作节奏(含周末及节假日),具备一定的抗压能力。
Able to adapt to hotel shift schedules (including weekends and holidays) and handle pressure.
5、普通话标准,具备基础英语沟通能力者优先考虑。
Standard Mandarin required; basic English communication skills are preferred.
6、持有C1及以上驾驶证或具备行李服务相关经验者优先。
Priority given to candidates holding a C1 driver's license or above, or those with relevant luggage service experience.
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珠海美高梅华府酒店坐落于凤凰山蜿蜒的山脉脚下,面揽清幽香山湖,以约 7.68 万平方米的辽阔境域,打造 148 间逸居客房与别墅。巧妙运用岭南园林的造景智慧,潺潺水系蜿蜒穿行,亭台楼阁错落掩映,将广府园林精髓、现代建筑语汇与中国府邸大宅理念完美融合,成就一方大隐于市的当代岭南雅境。MGM Reserve Zhuhai, nestled within the Phoenix Mountain and overlooking the tranquil Xiangshan Lake, the hotel embraces its natural surroundings. The architecture draws inspiration from Lingnan traditions, artfully blending Cantonese garden aesthetics, and contemporary interpretation of the Chinese traditional mansion to create a sanctuary where urban life meets nature’s poetry. Through a harmonious dialogue between architecture and environment, the hotel celebrates coexistence and cultural resonance. The property offers 148 elegantly appointed guest rooms and villas, along with three distinctive dining venues. A 700-square-meter column-free ballroom, outdoor lawn, and multiple meeting rooms provide ideal spaces for both grand occasions and intimate gatherings.