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1、Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
全力解决客人的投诉,并负责将所有投诉进行记录和跟进解决。
2、Responsible for guest satisfaction and serving food and beverages.
负责客人满意度和餐饮服务。
3、Follow the service process of the assigned task.
严格按照分配给的任务的服务流程操作。
4、On preparations, service and content of menu items.
做好准备、服务和理解菜单的内容。
5、Make reasonable suggestions and arrangements according to the restaurant reservation
根据餐厅预订情况,提出合理建议和安排
6、Maintain current Hotel information to be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
7、Deals diplomatically and skillfully during guest interactions.
有礼貌,有技巧与客户进行接触。
武汉汉阳美爵酒店由武汉中核投资发展有限公司投资建设,雅高酒店集团管理的高端酒店。比邻国博中心。距离汉口火车站14公里,距离武汉天河机场35公里。Grand Mercure Wuhan HanYang is invested by Wuhan China Nuclear Investment Development CO.,LTD. And managed by Accorhotels. Hotel is beside with International Expo Center in Hanyang distric Wuhan city. Just 14km away from Hankou railway station, 35km away from Wuhan Tianhe airport.酒店主体建筑22层,共设有215间舒适典雅的客房及套房。中餐厅,全日制西餐厅,大堂吧为宾客提供风格各异的经典美味。此外,设施齐备的宴会厅及会议室能满足不同的商务会议及宴会需求。 The 22 floors hotel building comprises 215 well designed comfortable rooms and suites. Chinese restaurant, ADD western restaurant ,lobby bar offer different kinds of delicious food to satisfy your taste. In addition the hotel has 1 ballroom and 3 function rooms . catering for all kinds of high-end business conference