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为其他员工及来电者提供专业礼貌、关怀备至的高水准的服务。
Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
礼貌并有效地处理客人和员工的询问，对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
负责为酒店内外，员工和客人之间提供灵活、高效地沟通与交流。
Responsible for facilitating efficient communications for both guests and Associates both within the hotel and for external communications.
根据操作程序，对总机交换台，传呼系统和相关的电脑设备运用自如。
Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
快捷、礼貌和准确地为本地及国际电话进行转接。
Connects local and international calls quickly, courteously and accurately.
应答并转接所有内部及外部电话。
Answers and connects all incoming calls from both in and out of house.
按要求提供准确的自动或人工电话叫醒服务。
Handles wake-up calls as requested with accuracy, whether they are automatic programmed or personal wake-up calls.
熟练地应对各种紧急情况。在遭遇严重事件的状况下，保持冷静的头脑、警惕的神经和专业的判断力，并能高效地进行处理。
Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
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酒店业--国际高端酒店/5星级
100-499人
国有企业
凯悦酒店集团旗下亚洲首家桐森酒店——上海世博桐森酒店，坐落上海浦东新区，于2025年10月30日开业，致力于成为众多生活家体验曼妙摩登生活的理想之选。酒店地处世博天地多元化生活场域，距离上海世博文化公园、上海世博展览馆、中华艺术宫、梅赛德斯-奔驰文化中心、上海世博中心数步之遥。在这里，可270度俯瞰非凡的黄浦江江景、壮阔的城市景观、远眺陆家嘴鳞次栉比的摩天大楼。上海世博桐森酒店的设计灵感源自2010年上海世博会展馆，巧妙呈现出“馆中馆”的景致。酒店公共区域以简洁的钢筋架构打造出通透的空间感，摒弃繁复装饰，彰显建筑的本真之美。酒店拥有254间如宅邸般温馨的客房与套房，三千三百余平方米的时髦宴会空间，以及三家囊括江南风味与创意美食的餐厅和酒吧。此外，酒店还配备具有自然采光的泳池和健身房，为宾客提供活力动感的体验。上海世博桐森酒店将成为一处社交磁场，欢迎高品位的生活行家莅临，感受上海这座城市的经久永恒与潮流新生，体验“森”系风雅的魅力。Thompson Shanghai Expo, part of Hyatt Hotels Group’s lifestyle brand, is the first Thompson hotel in Asia. It is located in the Expo area of Pudong New District and aims to be the ideal choice for culture-savvy travelers seeking a dynamic home base where they can connect with each other and what inspires them.The hotel is located in the Expo Place Diversified Lifestyle Venue, steps away from the Shanghai Expo Culture Park, Shanghai World Expo Exhibition and Convention Center, China Art Museum, the Mercedes-Benz Arena, and Expo Centre. It offers 270-degree views of the extraordinary Huangpu River, the magnificent cityscape, and the skyscrapers of Lujiazui in the distance.Inspired by the pavilions of the Expo 2010 Shanghai China, the design of Thompson Shanghai Expo subtly presents a “pavilion within a pavilion.” The hotel's public areas are designed with a simple steel structure that creates a sense of transparency and space, eschewing the need for elaborate decorations and highlighting the original beauty of the building. The hotel offers 254 homely guestrooms and suites, over 3,300 sq m (35,520 sq ft) of stylish banqueting space, and three restaurants and bars featuring the flavors of Jiangnan alongside innovative cuisine. In addition, the hotel features a naturally lit swimming pool and gym, providing guests with an energetic and dynamic experience.Thompson Shanghai Expo will exude social magnetism and refined sophistication, presenting a compelling story that explores the dichotomy of classic and modern Shanghai.
