Ensures that minimum brand standards have been implemented.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that Food and Beverage Associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
Monitors service and food and beverage standards in the Outlet. Work with the Assistant Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation.
Frequently verifies that only fresh products are used in food and beverage preparation.
Assists in conducting monthly inventory checks on all operating equipment and supplies.
Liaises with the Kitchen and Beverage Department on daily operations and quality control.
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.